Job Description

Job Title: Receptionist

Location: Kelowna, BC

Job Type: Part-time

Pay: $23.00-$24.00 per hour
Expected hours: 21 hours per week (with occasional additional hours as needed)

Schedule:

Monday, Tuesday, and Friday
Connect Counselling is a non-profit counselling agency committed to supporting individuals, families, and communities through accessible and compassionate mental health services. We provide a safe, inclusive, and confidential environment where healing and growth are made possible.

We are currently seeking a warm, organized, and professional Receptionist to be the first point of contact for our clients, staff, and visitors. This role is vital in maintaining the welcoming atmosphere and smooth operation of our office.

Position Summary

The Receptionist provides front-desk support and administrative assistance to ensure efficient day-to-day operations of the clinic. The ideal candidate is friendly, empathetic, and highly organized, with excellent communication skills and a strong understanding of client confidentiality and trauma-informed care in a counselling setting. This position requires flexibility, attention to detail, a genuine love for people, and the ability to work well in a team with the ability to support multiple counselling programs, including group therapy, individual counselling, youth services, and outreach initiatives.

Key Responsibilities

Greet clients and visitors in a warm, respectful, and professional manner, assist with check-ins and payments, and ensure they feel comfortable

Answer incoming calls, respond to emails, and direct inquiries to appropriate staff or programs

Schedule, confirm, and manage appointments, coordinate patient flow and manage provider schedules using a booking system across various counselling programs

Maintain a tidy and welcoming reception area and keep workspaces clean, organized, and well-stocked

Support client check-in and intake processes, ensuring appropriate routing to the correct program or counsellor

Maintain patient records, manage referrals, update waitlists

Work closely with other team members to support clinic operations

Ensure strict confidentiality of client information, in line with privacy laws and agency policies

Qualifications

High school diploma or equivalent (post-secondary education in administration or a related field is an asset)

Previous experience in a receptionist, administrative, or client-facing role

Strong interpersonal and communication skills

Demonstrated ability to work with empathy, professionalism, and discretion

Comfortable interacting with individuals in distress and from diverse backgrounds

Proficiency with Microsoft Office, email systems, and appointment booking software. Knowledge of Jane App software is great but not required

Experience working in a counselling, mental health, or non-profit setting is an asset

Understanding of confidentiality, privacy legislation, and ethical boundaries in a counselling environment

Ability to manage multiple priorities and adapt to different program needs

Working Conditions

Position is based in an office setting

May involve occasional evening shifts or extended hours depending on program needs

Requires sitting for extended periods and occasional light lifting (e.g. office supplies)

Why Join Us?

Supportive and inclusive team culture

Opportunity to make a meaningful impact in the community

Exposure to various counselling and mental health programs

Respectful workplace environment

How to Apply

Please submit your resume and a brief cover letter outlining your interest in the position to reception@connectcounsellingsociety.ca We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Type: Part-time

Pay: $23.00-$24.00 per hour

Expected hours: No less than 21 per week

Benefits:

Extended health care
Work Location: In person