Job Description

About Red Oak Villa:

Red Oak Villa is a warm and welcoming retirement community located in the heart of downtown Sudbury dedicated to providing exceptional care and service in a supportive environment. We take pride in fostering a positive and respectful atmosphere for both residents and staff.

Position Summary:

We are currently seeking a friendly, organized, and customer-service focused

Full-Time Receptionist

to be the first point of contact for our residents, visitors, and staff. The ideal candidate is personable, professional, and thrives in a fast-paced, people-centered environment.

Key Responsibilities:

Greet residents, family members, visitors, and staff in a courteous and professional manner Answer and direct incoming phone calls and respond to inquiries Monitor visitor sign-ins and ensure adherence to safety protocols Manage mail, deliveries, and other front desk administrative duties Assist with scheduling, resident requests, and general office support Maintain a clean and organized reception area Communicate effectively with all departments to support daily operations

Requirements:

Minimum education requirements - Ontario Secondary School Diploma or equivalent Minimum of 1 year of experience in receptionist role Excellent approach to supporting the needs of older adults, proven ability to use gentle persuasion and approach where needed Warm and effective communication, customer service, and interpersonal skills Proficient in Microsoft Office Suite Excellent attention to detail Willingness to wear Personal Protective Equipment (mask, gloves, gown) wherever it is required Ability to multitask with proven time management skills Ability to work independently and within a team environment Reliability, punctuality and good attendance is required A very positive attitude with ability to work in a fast-paced environment Must be able to speak, read and write English and to follow oral and written directions in the English language. Must be bilingual (French/English). Satisfactory criminal record check with vulnerable sector screening (dated no later than 6 months of start date), TB test results less than 6 months old, and must be able to provide 2 supervisory references. Must be able to work a variety of shifts including: days, evenings and weekends.

Physical Demands:

Physically capable of performing the duties of the position and tasks including sitting, bending, turning, lifting, walking, standing and sitting for long periods of time Ability to lift up to 50 lbs. Walking short distances up to 100m Reading/seeing documentation both papered and on a computer screen Hearing differences in phone ring tones and/or in fire system horns or alerts for emergency response purposes Speaking/communicating to individuals with impairments and disabilities Bending, kneeling, providing walking support for residents in the provision of Resident Care Dexterity required/ability to use a keyboard
If you are friendly, personable and have an affinity to working with seniors we welcome you to apply!

Job Types: Permanent, Full-time

Pay: $17.20-$18.40 per hour

Benefits:

Discounted or free food Paid time off
Work Location: In person