Job Description

Red Oak Villa is currently seeking a part-time Receptionist to joins its growing team. The Receptionist will provide support to the Administrative teams; provide professional, courteous customer service, support and redirection to Residents/Tenants, Staff and Visitors coming to the home in keeping with current policy and infection prevention and control practices. This position will support all teams with contingency needs that may occur.

If you are friendly, personable and have an affinity to working with seniors we welcome you to apply!

Requirements:

• Minimum education requirements - Ontario Secondary School Diploma or equivalent
• Minimum of 1 year of experience in receptionist role
• Excellent approach to supporting the needs of older adults, proven ability to use gentle persuasion and approach where needed
• Warm and effective communication, customer service, and interpersonal skills
• Proficient in Microsoft Office Suite
• Excellent attention to detail
• Willingness to wear Personal Protective Equipment (mask, gloves, gown) wherever it is required
• Ability to multitask with proven time management skills
• Ability to work independently and within a team environment
• Reliability, punctuality and good attendance is required
• A very positive attitude with ability to work in a fast-paced environment
• Must be able to speak, read and write English and to follow oral and written directions in the English language.
• Must be bilingual (French/English).
• Satisfactory criminal record check with vulnerable sector screening (dated no later than 6 months of start date), TB test results less than 6 months old, and must be able to provide 2 supervisory references.
• Must be able to work a variety of shifts including: days, evenings and weekends.

Physical Demands:

• Physically capable of performing the duties of the position and tasks including sitting, bending, turning, lifting, walking, standing and sitting for long periods of time
• Ability to lift up to 50 lbs.
• Walking short distances up to 100m
• Reading/seeing documentation both papered and on a computer screen
• Hearing differences in phone ring tones and/or in fire system horns or alerts for emergency response purposes
• Speaking/communicating to individuals with impairments and disabilities
• Bending, kneeling, providing walking support for residents in the provision of Resident Care
• Dexterity required/ability to use a keyboard

TASKS & RESPONSIBILITIES:

Acts as first point of contact and customer service lead for all those attending the home

Troubleshoots and assist residents and tenants with activities of daily living

Answers phones and emails, escalates and redirects communications appropriately

Use of Microsoft Office programs, PCC and other software, i.e. data entry/billing

Coordinates incoming/outgoing packages, and mail services (Canada Post, FedEx, Purolator, etc.)

Assists with maintaining adequate levels of office supplies

Assists with clerical duties such as photocopying, scanning, faxing, filing and collating

Assists with screening visitors for infection prevention and control measures as required

Provides back up to other administrative roles as needed

Cross trained on emergency contingency plans for urgent resident/tenant supports of daily living (meals, meds, housekeeping, etc.)

Understands and adheres to company policies

Performs other duties as assigned

Job Types: Part-time, Permanent

Pay: $17.20-$18.40 per hour

Expected hours: 8 - 30 per week

Benefits:

• Discounted or free food
• Paid time off

Schedule:

• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Weekends as needed

Work Location: In person