Job Description

Job Summary

As the first point of contact for Casawise, the Receptionist & Client Ambassador plays a key role in creating a welcoming and professional experience for clients, tenants, and vendors. This role combines front-office coordination with administrative and client service support, ensuring that daily operations run smoothly and every interaction reflects the Casawise standard of excellence.

Key Responsibilities

Client Interaction

Greet clients warmly and professionally, creating a positive first impression. Field phone calls and emails, addressing routine inquiries and directing them to the appropriate team members.

Email and Mail Management

Monitor and manage the info@casawise.ca inbox, ensuring timely responses and appropriate follow-up. Process, log, and distribute incoming and outgoing mail efficiently.

Office Supplies and Utilities

Oversee office supply inventory, order necessary items, and maintain adequate stock levels. Set up and process utilities for properties, including logging account information and confirming accounts for move-outs.

Database and Document Management

Update and maintain owner and tenant information in Buildium. Update Security Deposit statements for keys and utilities as needed for move-outs.

Communication and Notices

Forward condominium and general notices to tenants and owners promptly.

Administrative Support

Complete assigned portions of the Termination Checklist. Send and receive keys and packages via courier. Perform weekly filing and maintain organized records and documentation. Prepare move-in and move-out packages. Respond to basic financial inquiries and assist with cheque printing.

Office Environment

Ensure that the reception area, kitchen, boardroom, and meeting rooms remain tidy and presentable.

Payments and Meetings

Process in-person rent payments efficiently and accurately. Attend weekly Casawise meetings and contribute to team discussions.

Key Management

Manage key and lockbox systems, order fobs/keys, maintain log books, and generate related reports. Prepare new files and intake keys for new properties. Complete assigned portions of the PMA New Unit process. Review keys with contractors after move-outs and follow rental process checklists after move-ins.

Qualifications & Attributes

Strong interpersonal and communication skills with a client-first mindset. Excellent organizational skills and attention to detail. Proficient in Microsoft Office, Monday.com, and property management software (Buildium experience an asset). Ability to multitask and manage priorities in a fast-paced environment. Professional demeanor and commitment to maintaining a positive, polished office environment.

This role is ideal for someone who enjoys creating a welcoming environment, thrives on organization, and takes pride in delivering exceptional client experiences.

Job Type: Full-time

Pay: $42,500.00 per year

Benefits:

Dental care Extended health care Paid time off Vision care
Work Location: In person