Job Description

Casual/ On-Call | Starting Hourly Rate: $22.96 Living Wage Premium after probation $24.08

Are you an administrative professional who is looking for more meaning in your work?

PARC Retirement Living is an award-winning developer and operator of independent senior-living communities. We\xe2\x80\x99re seeking a Receptionist to join our PARC Resident Services team at Mulberry PARC in Burnaby.

About working at PARC

PARC communities are home to active seniors; inspiring spaces where aging adults come to live well and engage with a vibrant community of like-minded people. PARC gives residents the freedom to live independently, while nurturing their physical and mental well-being.

As Receptionist, you are the communication hub of the community \xe2\x80\x93 and on the frontline of communicating our values to residents and families. This means:

• Creating a warm and welcoming atmosphere by greeting residents and visitors.
• Performing a variety of administrative and support services in a professional, courteous, efficient and organized manner.
• Answering phone calls and responding to requests from residents and visitors \xe2\x80\x93 along with other reception duties such as answering resident inquiries, receiving deliveries and organizing service requests.
• Managing the residence driver\xe2\x80\x99s schedule and handling any booking conflicts.
• Scanning payable invoices and submitting them to appropriate managers for approval.
• Responding to emergency calls and assisting with security issues.
• Assisting with recreation programs and events.
• Supporting Food Service, Housekeeping and other departments as requested.

The perks of PARC Hospitality

• Meaningful work. How many hospitality jobs can say that? At PARC, you\xe2\x80\x99ll be making a positive difference in seniors\xe2\x80\x99 lives, each and every day.
• A true living wage. PARC is a Living Wage Certified Employer!
• Refreshments while you work. PARC\xe2\x80\x99s chef-prepared cuisine rivals the best in BC, and we offer subsidized daily meals and beverages to employees.
• Flexible hours and location. We\xe2\x80\x99re open to scheduling when and where it works for you \xe2\x80\x93 with guaranteed shifts every week. PARC has five great locations across the Lower Mainland.
• A supportive, diverse team and training opportunities. We believe in giving our people opportunities to advance wherever we can.

It takes a special kind of person to work here \xe2\x80\x93 does this sound like you?

• You are an upbeat and engaged team member who brings positive energy to all that you do.
• You have a Grade 12 education or equivalent, and at least two years of reception experience in a similar environment, with a strong focus on customer service.
• You\xe2\x80\x99re consistently professional and courteous; able to interact tactfully with individuals from diverse backgrounds.
• You handle high-stress situations calmly, and are comfortable managing competing priorities in a fast-paced environment.
• You have exceptionally strong computer skills, including Microsoft Word, Excel, Outlook and Publisher. Knowledge of other accounting, publishing and graphics software, such as Canva, would be an asset, too.
• You have current First Aid and CPR certifications, along with WHMIS. FOODSAFE is an asset, as well.
• You understand and respect the needs of seniors, their families, and the professionals engaged in their care.

At PARC Retirement Living we understand the importance of immunization to protect our residents, team members and visitors from COVID-19. As such, a prerequisite of employment is that all new hires are fully vaccinated as approved by Health Canada. We also require a Criminal Record Check, and a TB test within the first month of employment.

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PARC Retirement Living