Receptionist
Job Description
Are you one of those special people who are great at building relationships? Are you a natural "people-person" with the ability to connect with strangers? Are you passionate about customer service? If so, then we want you on our team.
Grover Law Firm is looking for a motivated self-starter to join our intake team in Calgary. The position's focus is to confidently present clear service information to potential clients with the goal of encouraging the decision to hire our firm. This requires strong communication skills both via phone, text, chat and e-mail, data entry, and other tasks related to potential case intake.
We are a boutique personal injury law firm with 20+ years of experience helping injured people get the compensation they deserve. At Grover Law Firm in Calgary, Alberta, Canada, we provide a world-class client experience. Helping injured people is what we do.
Learn more about us: www.groverlawfirm.com
Position Summary:
Reporting to the Case Manager, the Legal Intake Coordinator will screen, interview, and onboard new clients.
We seek an outgoing and focused individual who can manage a high-volume, time-sensitive workflow effectively and efficiently. Strong people skills are necessary, and the role requires both independent and team-based work. The ideal candidate is client-focused, compassionate, understanding and patient.
Key responsibilities:
Handle all new case intakes and client consultations
Interview and onboard new clients
Initiate phone calls in response to all electronic inquiries
Maintain a tracking system of leads, new clients, and referral sources
You have:
2+ years of experience in customer service, office administration, or sales
Insurance claims experience (an asset)
Great "phone personality" - friendly, welcoming, and professional tone
Compassionate and comforting demeanor - must convey empathy when speaking with clients who have suffered injuries or losses
Strong time management skills
Exceptional writing, editing, and proofreading abilities
Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
Extreme attention to detail
Perks
:Annal bonus
Benefits
Free indoor heated parking
Job Type: Full-time
Pay: From $25.00 per hour
Benefits:
Dental care Disability insurance Extended health care Life insurance On-site parking Paid time off Vision care Wellness program
Work Location: In person
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Job Detail
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Job IdJD2937583
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCalgary, AB, CA, Canada
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EducationNot mentioned