Job Description

About Us:
We are a notary office in Burnaby, dedicated to providing exceptional notary services. We are seeking a long-term, reliable, and customer service-oriented receptionist to join our office.

Job Responsibilities:

• Greet clients warmly and provide excellent customer service in person, via phone, and through email
• Answer and manage incoming inquiries promptly and professionally, ensuring accurate information is provided
• Schedule and coordinate appointments
• Maintain a clean and organized office
• Process payments, issue receipts, and manage basic bookkeeping tasks
• Provide service quotations, explaining fees and procedures clearly to potential clients
• Assist with administrative duties, including managing mail, office supplies, data entry, scanning, filing, printing of documents, and bank runs
• Follow up on client inquiries to ensure timely completion of services and customer satisfaction

Qualifications & Skills:

• Minimum of 1-2 years of experience in a receptionist or customer service role in an office setting (notary/law office experience is an asset but not required)
• Excellent verbal and written English communication skills
• Strong organizational skills, capable of handling multiple tasks and prioritizing effectively under pressure
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Professional demeanor with a courteous and customer-oriented approach
• Ability to commit to the role long-term and take initiative in daily responsibilities
• Efficiently provide accurate service quotations based on established office pricing guidelines and guide clients toward the appropriate services based on their needs

We thank all applicants for their interest, but only shortlisted candidates will be contacted.

Job Types: Full-time, Permanent

Pay: $20.00-$22.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• receptionist or customer service: 1 year (required)

Work Location: In person