Job Description

Position: Receptionist / Boardroom Booking Assistant
Location: Toronto

Our client, one of Canada\'s largest and most successful law firms, has an immediate opening for a Receptionist/Boardroom Booking Assistant to join the Boardroom Services team in the Toronto office. The required hours of work for this position are 10:00AM-6:00PM. Eastern Time (EST).

Reporting to the Manager of Catering and Boardroom Services, this position will be responsible for assisting visitors of the Firm by greeting, welcoming, and directing them to the appropriate boardrooms, notifying Firm personnel of visitors\' arrival, and maintaining security and the telecommunications system. The Receptionist/Boardroom Booking Assistant will also operate telephone switchboards and consoles to connect, hold and transfer telephone calls, and provide information to clients or refer them to appropriate contacts within the Firm.

Receptionist Major Duties and Responsibilities:

- Welcoming visitors by greeting them, notifying lawyers and/or assistants of client arrivals, answering or referring inquiries, providing boardroom location instructions, and passing on client requests to the technical assistants, etc.
- Maintaining security by administering passcard procedures (i.e. issuing temporary passcards; retrieving forgotten, lost or damaged cards, etc.); recording visitors in the visitors log software and following Blakes security procedures
- Assisting with clerical/administrative duties where required by clients (i.e. photocopying, scanning, etc.)
- Answering internal and external phone calls, directing calls to the appropriate people and answering any inquiries or redirecting questions to the appropriate individuals
- Communicating issues relating to the Boardroom Services operations to the appropriate people
- Providing support to the Boardroom Services team by assisting with bookings, emails and/or phone calls and switchboard where needed and detailed below

Switchboard Operator Major Duties and Responsibilities:

- Maintaining external and internal communications and inquiries by answering internal and external phone calls, directing calls to the appropriate people, and answering any inquiries or redirecting questions to the appropriate individuals
- Accurately and efficiently handling all cold calls received by taking down information and passing it on to the appropriate department

Qualifications:

Education/Experience:

- High school education is preferred
- At least one year of experience in a receptionist and/or switchboard operator function is preferred
- Legal or professional services experience is considered an asset

Skills/Abilities:

- Strong attention to detail
- Proven verbal communication skills
- Professional demeanour and strong customer-service skills
- Ability to complete often competing tasks to ensure clients expectations are met and exceeded

Excellent opportunity to join a top award-winning firm!

Please send your resume in Word format to Ancy D Cunha at ancy.cunha@quantum.ca.

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Services de Gestion Quantum Lt\xc3\xa9e

Depuis sa fondation \xc3\xa0 Montr\xc3\xa9al en 1968, Quantum a acquis une renomm\xc3\xa9e enviable et est devenue le partenaire de ressources humaines de choix des entreprises priv\xc3\xa9es ou du domaine public. Notre mission d\'excellence et notre engagement ind\xc3\xa9fectible...

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