Job Description

Job Overview

We are seeking a friendly, organized, and motivated Service Advisor / Customer Service Representative to be the first point of contact for our customers. This role is essential in providing exceptional customer service, accurately communicating vehicle needs, and supporting the shop's daily operations.

Key Responsibilities:

Greet customers warmly in person and on the phone Schedule appointments and manage the repair calendar Listen to customer concerns and accurately relay vehicle issues to technicians Provide estimates, explain repair recommendations, and obtain customer approvals Communicate status updates to customers throughout the repair process Process payments and maintain accurate records and invoices Maintain a clean and organized front office and waiting area Assist with inventory tracking, part orders, and administrative tasks as needed

Requirements:

Previous experience in a customer service or automotive service advisor role preferred Excellent communication and interpersonal skills Strong organizational skills and attention to detail Ability to handle multiple tasks in a fast-paced environment Basic computer skills (experience with shop management software a plus) Knowledge of automotive terminology and repair processes a bonus
Join our team and help us continue delivering honest, high-quality automotive service to our valued customers.

Job Types: Full-time, Permanent

Pay: $18.75-$20.00 per hour

Work Location: In person