Job Description

Job Type: Permanent
Reference code: 123197
Primary Location: Vancouver, BC
All Available Locations: Vancouver, BC

Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

• Experience a firm where wellness matters.
• Build a network of colleagues for life.
• Be empowered to lead and have impact with clients, our communities and in the office.
• Be part of a firm that leads the way and pushes themselves to look like contemporary Canada.

What will your typical day look like?

We are currently looking for an energetic, results-oriented Workplace Services Professional (WSP) with exceptional communication and interpersonal skills to join our team in our new office building in Vancouver. The scope of service will include reception and guest services, along with assisting our team with meeting and hospitality services.

The candidate must be detail oriented, proactive and should be able to work both independently and as part of a team, multi-tasking in a fast-paced environment.

This role includes, but is not limited to:

• Meet and greet clients at the reception desk; point of contact for general office information as required to requesting visitors and staff.
• Manage office access cards for visitors, vendors and staff.
• Manage concierge services, as required.
• Manage incoming faxes and distribute, as required.
• Answer telephone and assist callers and serve as back-up for phones in other BC offices, as required.
• Assist the Meetings and Hospitality WSP team with room set-up and clean-up, including service duties on our collaboration floors, as required
• Filter incoming requests and direct to the appropriate departments, as required. (i.e., room, catering, facility requests, etc.)
• Assist with accounts payable support in relation to local office expenses.
• Assist with Health & Safety program: Fire Warden.
• Apply knowledge of the firm\'s various software, processes, policies and tools.
• Ability to lift up to 25lbs.
• Assist the Workplace Services team with other various tasks, as required.

About the team

The Workplace Services Professionals (WSPs) are at the centre of our clients and guests\' experience - setting the tone from beginning to end. They are responsible for providing an elevated hospitality service and possess a practical body of knowledge in the delivery of office support. Working closely with a team of colleagues and supported by the WSP manager, the individual will be required to demonstrate a keen knowledge of the firm, anticipate the needs of our guests and talent, go the extra mile when tending to both internal and external parties, react and problem solve efficiently and demonstrate attentive listening skills.

Enough about us, let\'s talk about you

You are someone with:

• 1-2 years experience in a reception role (or similar guest service experience)
• Excellent organizational and time management skills; proven track record of dealing with multiple priorities in a fast-paced, client focused environment.
• High attention to detail and task orientation with an aptitude for problem solving.
• Commitment to a client-service mindset, including respect for firm and client confidentiality and the ability to demonstrate discretion as required on client, market (or other) sensitive matters.
• Proficient in Microsoft Office suite MS Word, Excel, PowerPoint, Teams
• Demonstrates enthusiasm for continuous learning relevant to the role.
• Excellent verbal and written communication skills in English.
• Self-motivated, with demonstrated proficiency at effectively working both individually and as part of a team.
• Flexibility to meet the scheduling requirements which includes shifts that start at 9:30am and finish at 6:00pm. Overtime may occasionally be required.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you\'re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles - and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships - between leaders and their people, the firm and its people, peers, and within in our communities.

The next step is yours

At Deloitte, we are all about doing business inclusively - that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our , and the .

We encourage you to connect with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We\'d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We\'ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, M\xc3\xa9tis, and Inuit peoples. We are all Treaty people.

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