Job Description

FULL TIME RECEPTION MANAGER

The Manor Village at the Groves of Varsity

The Manor Village at the Groves of Varsity is currently seeking a dedicated and service-oriented

Reception Manager

to support the day-to-day operations of our reception area. This full-time position involves a variety of administrative and clerical duties, supporting team scheduling and training, and helping to ensure a warm, welcoming experience for all Residents, visitors, and associates. If you share our core values, have strong reception experience, and are passionate about serving Seniors in a professional and compassionate environment, we'd love to hear from you.

Please include a cover letter outlining why you are interested in joining the team at the Manor Village at the Groves of Varsity and what makes you an excellent fit for this role.

What we offer:

Competitive salary Comprehensive benefits (full time associates) Terrific staff associate team and amazing Residents Wonderful work environment
What you offer:

Exceptional team leadership skills

Superb Communication Skills (written and oral)

Positive Attitude

Exceptional Computer Skills / Office Related Programs

Sound Judgment and Problem-Solving Abilities

Time Management and Prioritizations Skills

Desire to learn and expand your skill set

Requirements and Accountabilities

Customer Service

Greet visitors, ensure that they sign-in and out in guest book and respond to all requests

Handle all phone calls and route callers or answer questions

Clerical

Take meeting minutes and distribute accordingly

Type office documents as required

Book elevator and program security system for Residents moving-in and out of the building

Maintain and update lists of all Resident and associate emergency phone numbers

Update Communications Book to advise all associates of any

Update emergency binder as required

Receive and forward mail to appropriate Team Member or place in assigned mail slot

Book the guest suite and collect payment

Coordinate cleaning of guest suite with Housekeeping Supervisor

Maintain common area and elevator keys/fobs

Organize/track/forward Transportation requests

Sales and Marketing

Forward inquiry calls to the Lifestyle Marketing Professional or designee

Document and respond to marketing inquiries

Maintain database of inquiries as instructed

Ensure pertinent information is gathered

Ensure marketing materials are ready and available for use

Garden Cafe

Perform Garden Cafe & Store duties daily:

o Ensure coffee is available throughout the day

o Clean tables in Cafe and keep area looking pleasant and tidy

o Restock product and display merchandise in a pleasing manner

Maintain daily operations of the Garden Cafe, including sales, inventory and ordering stock/food under the supervision and direction of the Executive Director. Document resident product requests and concerns for follow up

Balance cash at end of the day and run reports as required

Prepare dry cleaning for pick up by recording resident name, phone number and suite number

Community Maintenance

Keep reception, lobby and lounge areas clean and neat, free of clutter and trash

Wellness

Interact with Wellness Director; Call Emergency Services, as needed

Other

Maintain awareness of all daily activities (and changes)

Lead part-time reception team

o Train, performance manage and schedule part-time Reception associates

o Ensure associates follow policies, procedures and safety measures

o Complete, in conjunction with the Executive Director, talent review for part-time reception team

o In conjunction with Executive Director, hire part-time reception team

Miscellaneous other duties as required or requested

Job Types: Full-time, Permanent

Benefits:

Dental care Employee assistance program RRSP match Vision care Wellness program
Experience:

Reception Manager: 1 year (required)
Work Location: In person