Job Description

Patrick Morin Well established in the hearts of Quebecers for over 60 years, Patrick Morin has carved out an imposing place for itself in the hardware industry in several regions of Quebec. With 21 branches and more than 1,700 employees, the company quickly became an important pillar of the industry, building an unparalleled reputation for itself. Newly acquired by experienced people since February 2021, we can now add to our already winning philosophy, the essential element to the vision of expansion and challenges conveyed by our new leaders, namely their employees\xe2\x80\x99 happiness. By being part of the team, you make sure you join a company that will develop the immensity of your potential, regardless of your role. We offer: A pleasant working environment: One of our strengths is undoubtedly fun at work and team spirit! We make up our team of enthusiastic, dedicated, proud people who prioritize collective goals over individual ones. The pride of working in a well-established Quebec company that has the wind in its sails!
And much more: competitive salary and benefits, employee discounts after 3 months, etc.
Job Summary The incumbent ensures the overall smooth running of the reception. While being directly in customer service, they also assume their team\xe2\x80\x99s supervision, the work schedules and their department\xe2\x80\x99s organization. They could be called upon to replace members of management, as needed.
Main responsibilities Customer Service

• Optimize customer service at the highest level;
• Direct all their activities to provide the best possible customer service.
• Customer service management.

Human Resources Management

• Schedule management;
• Ensure the integration of new employees;
• Ensure a good working climate;
• Coach and develop their employees\xe2\x80\x99 skills;
• Plan and maximize workforce productivity.

Merchandizing

• Follow the merchandizing standards established by the merchandiser;
• Ensure the perfection of their establishment in terms of their department\xe2\x80\x99s cleanliness, appearance and inventory;
• Implementation of all OHS components.

Operations

• Communicate branch needs and concerns to the District Manager;
• Share and discuss any innovative ideas;
• Be on the lookout for and share the various market trends in Quebec;
• Ensure that operations within their establishment exceed customer expectations;
• Ensure compliance with branch policies and procedures;
• Implement the branch\xe2\x80\x99s strategic orientations related to business loans.

Finances

• Achieve sales, payroll, expenses and profitability objectives while minimizing related costs;
• Review sales results regularly in order to react quickly to problems and maximize profitable sales;
• Interpret financial reports and act when necessary to follow up on certain results;
• Respect the time budget allocated to the department.

Required skills and qualifications profile Training/Experience/Certification

• Hold a high school diploma or the equivalent;
• Have a minimum of 3 years of experience in a similar role (an asset);
• Have experience in merchandizing.

Knowledge

• Have a good knowledge of hardware products, a definite asset;
• Have a good command of the French language, both orally and in writing, English (an asset);
• Have skills in using a computer system.

Required skills and abilities

• Know how to plan and coordinate;
• Demonstrate rigour, dynamism, integrity, and leadership;
• Be a good communicator, motivator;
• Have good physical capacity;
• Excellent listening skills;
• Ability to work under pressure.

Working conditions

• Variable work schedule: day, evening, and weekend;
• Store work environment;
• Loads up to 50 pounds to lift.

For any additional questions, please contact us: dotation@patrickmorin.com Mots cl\xc3\xa9s : Assistant-Contrema\xc3\xaetre \xe2\x80\x93 Assistante-Contrema\xc3\xaetre \xe2\x80\x93 Responsable \xe2\x80\x93 Assistant-G\xc3\xa9rant \xe2\x80\x93 Gestion \xe2\x80\x93 Magasin \xe2\x80\x93 D\xc3\xa9tail \xe2\x80\x93 Commerce de d\xc3\xa9tail \xe2\x80\x93 Mat\xc3\xa9riaux \xe2\x80\x93 R\xc3\xa9novation \xe2\x80\x93 R\xc3\xa9ception \xe2\x80\x93 Exp\xc3\xa9dition \xe2\x80\x93 Logistique 1234