Job Description

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Job Summary

The incumbent ensures the overall smooth running of the reception. While being directly in customer service, they also assume their team\'s supervision, the work schedules and their department\'s organization. They could be called upon to replace members of management, as needed.

Main responsibilities

Customer Service

• Optimize customer service at the highest level;
• Direct all their activities to provide the best possible customer service.
• Customer service management.

Human Resources Management

• Schedule management;
• Ensure the integration of new employees;
• Ensure a good working climate;
• Coach and develop their employees\' skills;
• Plan and maximize workforce productivity.

Merchandizing

• Follow the merchandizing standards established by the merchandiser;
• Ensure the perfection of their establishment in terms of their department\'s cleanliness, appearance and inventory;
• Implementation of all OHS components.

Operations

• Communicate branch needs and concerns to the District Manager;
• Share and discuss any innovative ideas;
• Be on the lookout for and share the various market trends in Quebec;
• Ensure that operations within their establishment exceed customer expectations;
• Ensure compliance with branch policies and procedures;
• Implement the branch\'s strategic orientations related to business loans.

Finances

• Achieve sales, payroll, expenses and profitability objectives while minimizing related costs;
• Review sales results regularly in order to react quickly to problems and maximize profitable sales;
• Interpret financial reports and act when necessary to follow up on certain results;
• Respect the time budget allocated to the department.

Required skills and qualifications profile

Training/Experience/Certification

• Hold a high school diploma or the equivalent;
• Have a minimum of 3 years of experience in a similar role (an asset);
• Have experience in merchandizing.

Knowledge

• Have a good knowledge of hardware products, a definite asset;
• Have a good command of the French language, both orally and in writing, English (an asset);
• Have skills in using a computer system.

Required skills and abilities

• Know how to plan and coordinate;
• Demonstrate rigour, dynamism, integrity, and leadership;
• Be a good communicator, motivator;
• Have good physical capacity;
• Excellent listening skills;
• Ability to work under pressure.

Working conditions

• Variable work schedule: day, evening, and weekend;
• Store work environment;
• Loads up to 50 pounds to lift.

Benefits of working at PM

• A pleasant working environment
• The pride of working for a well-established, growing Quebec company
• Paid birthdays and personal leave
• Modular group insurance plan, including dental and vision care
• Employee Assistance Program (EAP)
• Telemedicine
• Registered Retirement Savings Plan with employer contribution (DPSP)
• Training upon hire
• Career advancement opportunities
• Social activities
• 20% employee discount valid at all Patrick Morin locations and other exclusive discounts
• Work clothes provided

Some of the benefits listed here apply only to permanent, full-time positions. The benefits that apply to this specific type of position will be provided to you during the interview.

Patrick Morin

Well established in the hearts of Quebecers for over 60 years, Patrick Morin has carved out an impressive place for itself in the hardware industry in several regions of Quebec. With 21 branches and more than 1,700 employees, the company has quickly become an important pillar of the industry, building an unparalleled reputation for itself. Acquired by experienced people in February 2021, Patrick Morin is building on its already winning philosophy by adding employee happiness as the key element to our new leaders\' vision of expansion and challenges. When you join our team, you join a company that will develop your full potential, regardless of your role.

Questions?

Mots cl\xc3\xa9s : Assistant-Contrema\xc3\xaetre - Assistante-Contrema\xc3\xaetre - Responsable - Assistant-G\xc3\xa9rant - Gestion - Magasin - D\xc3\xa9tail - Commerce de d\xc3\xa9tail - Mat\xc3\xa9riaux - R\xc3\xa9novation - R\xc3\xa9ception - Exp\xc3\xa9dition - Logistique

Patrick Morin