Job Description

Starbright Children's Development Centre is situated in Kelowna, British Columbia, the heart of the beautiful Okanagan Valley. The agency's legacy was inspired by a group of parents and a local pediatrician who united to create an organization that had one goal in mind - support for the achievement of family-centred goals in a safe and inclusive environment. Services were and are not dependent on diagnosis; they are based on the needs and goals of families. Starbright's history embraces fifty-nine years of family-centred practice staying true to its roots - delivering therapies and services to children with developmental delays based on the support needs of families. Families are the heart of our agency.

Starbright is committed to hiring based on merit and encourages applications from all persons, congruent with the principles of the Human Rights Code of British Columbia. Hiring on merit ensures that we have a strong, neutral workforce that is able to provide excellent service to our clients. Our application and hiring processes are non-partisan, fair, consistent, and transparent.

We acknowledge with respect and humility the land on which we work is the unceded territory of the Syilx (Okanagan) People

Starbright Children's Development Centre has the following job opening:

Reception Coordinator - Regular full time (35 hours a week, 8:00 am - 3:30 pm)

This posting period runs from Aug 15, 2025 - August 29, 2025, at 4:00 p.m. and is an internal and external posting. It is a union position, requiring union membership enrolment, and follows the Community Social Services General Services Collective Agreement.

The Reception Coordinator position provides a wide range of administrative support and reception services to Starbright Children's Development Centre program and management staff. This includes but is not limited to:

receiving and assisting clients, booking and screening of appointments, making follow-up appointment reminders by text, email, or phone call, organizing and maintaining the reception area answering telephone calls and re-directing calls appropriately using a VoIP telephone system involving multiple users and paging requirement managing the centre-based voicemails updating and maintaining the staff phone directory designing, adapting, and formatting documents as requested receiving deliveries sending and receiving faxes operating the scanner, photocopier, label-maker, binding machine, laminator, postage machine and other assorted office equipment labelling, stamping, and posting mail developing agendas and/or minutes as directed scanning and updating client database using Nucleus Systems assisting management in the areas assigned, including but not limited to payroll and basic accounting Providing administrative support to multiple departments other related duties as assigned.
For complete details, please refer to the Reception Coordinator .

Starbright hours of operation are 8:30 a.m. to 4:00 p.m. Monday through Friday. Hours worked are as assigned, typically between the hours of 8:00 a.m. to 5:00 p.m. Vacation and statutory holidays are paid as outlined in the Collective Agreement. In addition, the agency closes for two weeks during the holiday season so staff may enjoy time with their families.

The rate of pay for this position has a range starting from $24.43 per hour up to $28.04 per hour. A benefit package will be provided in accordance with the Collective Agreement. Benefit packages currently include Extended Health, Dental, AD&D, Group Life, Long-Term Disability and an Employee Family Assistance Program. Upon qualification, the premiums are 100% paid by the Employer, and dependents may also be included if criteria are met. There are twelve paid sick days a year that are pro-rated as per hours of work. Typically, sick pay is paid out at 100% of regular earnings as per the Collective Agreement. After completing probation, full-time employees also join the Municipal Pension Plan which requires both an employee contribution and an employer contribution as pre-determined by the Pension Plan Board.

Here is a summary of qualifications needed for this position:

Grade 12 Completion of a one-year certificate program in business or office administration Demonstrated ability to work within multiple Microsoft software applications including Excel Demonstrated data entry skills Demonstrated graphic design skills Exceptional interpersonal skills Exceptional ability to communicate effectively, both verbally and in writing, and to deal effectively and courteously with the public Exceptional ability to identify priorities, organize work and carry out the duties of the position with independence, and Demonstrated comfort in operating a telephone switchboard system and other office equipment.
Employment in this position is contingent upon a successful Criminal Record Check clearance. As per the Criminal Records Review Act, "Individuals working with children or vulnerable adults directly or potentially have unsupervised access to children or vulnerable adults must authorize a Criminal Record Check for their employer or authorized organization."

Please submit your letter of interest & resume to the attention of Terri Nakayama, Human Resources Manager via email to humanresources@starbrightokanagan.ca

We appreciate and thank all applicants for their interest, however only short-listed candidates will be contacted.

Job Type: Full-time

Pay: $24.43-$28.04 per hour

Benefits:

Dental care Disability insurance Employee assistance program Extended health care Life insurance Vision care
Ability to commute/relocate:

Kelowna, BC V1Y 6R9: reliably commute or plan to relocate before starting work (required)
Education:

Secondary School (required)
Experience:

reception: 1 year (required) Administrative : 1 year (required)
Work Location: In person