Job Description

WCD (West Canadian Digital Imaging) is a leader in managed shared services including workplace services, digital transformation services and document scanning, and creative services. WCD goes beyond simply providing efficiency and cost-savings to our customers. We want them to thrive in a rapidly evolving, connected world. With our unique blend of entrepreneurial spirit, caring culture and market-leading digital solutions and expertise, we work side-by-side with our customers to help them improve operational efficiency, enable critical business processes and drive profitability.



As a proud 70-year-old, Alberta-based private company, our rich history and deep roots in the community have forged lifetime relationships with clients, partners, and staff across Canada. We breed a caring culture centered on teamwork, excellence and creativity, and our diverse range of career opportunities support our people to expand their knowledge and grow their career. Join our team to be part of a growing organization with an entrepreneurial spirit.



Role Overview

Reporting to the Team Lead, the incumbent is responsible for ensuring that all visitors and clients receive helpful, consistent, and exceptional customer service.

Key Results

Greet employees and guests professionally and courteously Answer and direct telephone inquiries Follow security protocols and practices when admitting external visitors and in emergency situations Maintain the reception area, ensuring refreshments are stocked and the waiting area is tidy and organized Assist with catering deliveries and set-up Coordinate the combined meeting room bookings which includes ensuring set up and take down appointments are set and modified if required Administrative support as required Manage general access cards available for sign out at reception Manage incoming supplies requests and new hire supply packages Cross train on other team member duties as required Other duties as required

Candidate Profile

Education

High school diploma or GED is a requirement

Skills and Experience

A solid understanding of computers and office equipment is a requirement Strong ability to remain organized and manage multiple projects and duties and conflicting timelines Skills to be detail-oriented is a requirement Ability to be resourceful and proactive when issues arise Strong fluency in English written and verbal skills is a requirement Exceptional customer service ethic is that displayed in the passion for the work

Join WCD to grow your career, expand your knowledge, and become part of a fun team committed to customer success.