Job Description

Description du poste

What is the opportunity?

With client expectations shifting in today's digital world, we've been on a journey to transform our bank. Leveraging new technologies and creating an exceptional digital client experience is only part of our strategy. We fundamentally believe that in order to stay connected with our customers and maintain relevance, we need to reimagine the role we play in our clients' lives, adding value in the moments that matter.


As the first point of contact at RBC retail banking locations, an RBC Advisors is a highly engaging, client experience focused individual with advanced discovery and problem resolution skills, who personally assists clients with simple banking solutions and provides warm introductions to the right RBC Partner for more complex banking needs.

What will you do?

Using empathy and hospitality-like skills, welcome and engage clients proactively as they enter an RBC location Actively listen to uncover the reason for their visit, taking ownership of client needs and resolving concerns at first point of contact Assist clients to fulfill their immediate everyday banking needs using RBC's best in class digital platforms, while respecting client preferences Engage in discovery conversations to understand client needs, fulfilling on the appropriate simple advice, solutions and service Provide client-centric advice as you open accounts, assist clients to fulfill on pre-approved credit solutions and authorized non registered term investments Contribute to a culture of collective team success by uncovering opportunities to introduce RBC Partners to fulfil on more complex client needs Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests in every client interaction

What do you need to succeed?

Must-have

A passion for hosting an exceptional client experience Curiosity, emotional intelligence and empathetic communication skills Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, etc.) Personal flexibility to work flex hours A self-motivated eagerness to learn and determination to succeed Bilingual (French)

Nice-to-have

Experience in the financial or service industry

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, and competitive compensation A world-class training program in financial services Excellent career development and access to a variety of job opportunities across business and geographies Leaders who support your development through coaching and managing opportunities Work in a dynamic, collaborative, progressive, and high-performing team

Competences professionnelles

Adaptabilite, Analyse de donnees, Communication, Curiosite intellectuelle, Decouverte du client, Litteratie numerique, Orientation client, Solutions basees sur le conseil

Details supplementaires de l'emploi

Adresse

:


1100 RUE WELLINGTON:MONTREAL

Ville

:


Montreal

Pays

:


Canada

Nombre d'heures de travail par semaine:

37.5

Type d'emploi:

temps plein

Secteur d'activite :

Services bancaires aux particuliers et aux entreprises

Type de fonction :

Regulier

Type d'echelle salariale:

Salarie

Date d'affichage

2025-12-15

Date limite des candidatures

2026-01-05

Remarque

Les demandes seront acceptees jusqu'a 23 h 59 le jour precedant la date limite de presentation des demandes ci-dessus

Inclusion et equite en matiere d'emploi

A RBC, nous pensons qu'un milieu de travail inclusif offrant des points de vue diversifies est essentiel a notre croissance continue, en tant qu'institution financiere parmi les plus grandes et les plus rentables au monde. Notre milieu de travail propice a l'excellence, a la collaboration, a l'innovation et a l'epanouissement professionnel de nos employes contribue a concretiser notre raison d'etre et a generer de la valeur pour nos clients et les collectivites ou nous exercons nos activites. Pour cela, nous mettons en place des politiques et des programmes visant a favoriser un milieu de travail fonde sur le respect et l'appartenance et offrant des occasions pour tous.

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