Job Description

Quality Management is responsible for ensuring the effectiveness, compliance, and continuous improvement of our Quality Management Systems (QMS) in alignment with ISO 9001:2015 standards. This role supports and educates business units to ensure quality processes are consistently applied, effectively documented, and continuously improved.


In addition to its strategic and collaborative responsibilities, this position also carries an administrative component, including the management of system workflows, audit documentation, and quality records. The Systems Specialist acts as a key liaison between quality systems and operational teams, driving audit readiness, process integrity, and system excellence across the organization.



Maintain and improve process management systems, including workflow administration and system documentation. Develop and maintain quality documentation such as work instructions, templates, and process guides to ensure clarity and compliance. Administer and enhance defect management systems (e.g., NCR, CAR), including oversight by completing concurrence and verification stages. Collaborate with cross-functional teams to identify opportunities for continuous improvement and support strategic quality initiatives. Design, deliver, and support training and onboarding programs for internal teams and business users on quality systems and processes. Conduct process audits (Audit Lites) and process confirmations to ensure compliance with ISO 9001:2015 and internal standards. Support the development, tracking, and communication of team KPIs and quality performance metrics. Coordinate and support external audits by managing logistics, communications, and post-audit actions.

Education: Diploma or bachelor's degree. 2-5 years of relevant experience in quality systems, process improvement, or a similar role. Familiarity with ISO 9001:2015 is considered an asset. Exposure to or certification in Lean, Six Sigma, or other continuous improvement methodologies is an advantage. Change management and/or PMP is an asset. Ability to analyze and improve business processes using structured problem-solving techniques. Training or facilitation experience is an asset. Proficiency in documentation development, workflow administration, and system maintenance. Strong communication and interpersonal skills to engage with cross-functional teams and stakeholders. Excellent organizational and time management abilities, with the capacity to manage multiple priorities. Demonstrated ability to collaborate, influence, and build relationships across departments. Stakeholder management skills, including the ability to educate and support business users in adopting quality practices.

Due to the nature of work Irving Shipbuilding does, all successful applicants must meet requirements for the Canadian Controlled Goods Program (CGP), Canadian Government Security clearance, and U.S. International Traffic in Arms Regulations (ITAR).

Please note this position requires a full-time, in-office presence.

Irving Shipbuilding

is proud to be Canada's National Shipbuilder. Our team is constructing more than 20 modern patrol ships and destroyers for the Royal Canadian Navy and Canadian Coast Guard as part of the largest defence procurement project in Canadian history.


By joining our team of more than 2,400 shipbuilders, you can enjoy a dynamic and exciting career with a company dedicated to your success, development, and safety.


At Irving Shipbuilding, we're making history - why not make it with us? Learn more about careers at Irving Shipbuilding: shipsforcanada.ca/opportunities.


We invite applications from all qualified candidates, including racially visible persons, women in underrepresented roles, persons with disabilities, Indigenous persons, and members of the 2SLGBTQIA+ community, and encourage applicants to self-identify.



Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.
We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.
We appreciate your interest in our company however only those candidates selected for an interview will be contacted.