Job Description

Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada\'s most vibrant and diverse communities. We are home to North America\'s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. We are also proud to be named one of Canada\'s Most Admired Corporate Cultures for 2023! Learn more at

FOR EXTERNAL APPLICANTS ONLY: As a condition of employment, you are required to submit proof of full COVID-19 vaccination status to the Hospital\'s Workplace Health and Safety department. Fully vaccinated: having received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by WHO (e.g., two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series), and having received the final dose of the COVID-19 vaccine at least 14 days ago.

The completion of this online form serves as your application and will be used to determine if you meet the requirements of this position. Please ensure that you have provided all pertinent information necessary to be considered for this vacancy by the close date.

Reporting to the Director, Quality, Safety, and Patient Experience, the Quality and Safety Coordinator will provide administrative support for the corporate Quality, Safety and Patient Experience (QSPE) Portfolio along with data analysis and coordination of activities for the portfolio of specialists. This role will support the Quality and Safety team with accreditation compliance processes with the aim to sustain quality standards. As well, the role will provide coordination for policy revisions and approvals related to QSPE. Comprehension of portfolio objectives and revising priorities is critical to providing proactive support to the Director and the three different departments. The QSPE Portfolio\xe2\x80\xb2s scope of activities, working styles, and key stakeholders require flexibility, reliability, superior attention to detail, effective time management, and strong organizational skills for success.

Responsibilities:

• Identifying and establishing appropriate administrative methods, systems, or formats for storing, sorting, and retrieving information files and/or documents.
• Preparing agendas and \xe2\x80\x9cpresentation quality\xe2\x80\x9d reports; organizing and designing meeting packages; taking meeting minutes; following up on action items; and distribution of materials for all committees/meetings.
• Organizing meeting logistics: e.g., assisting with scheduling, room booking, catering, audio visual equipment across all 3 sites.
• Completing ad hoc requests on behalf of the program. e.g., coordinating registration and correspondence for special functions, continuing education activities, travel arrangements, hotel accommodations etc.
• Designing, drafting, and producing effective and visually appealing communication materials, including but not limited to memos, letters, reports, and presentations with data visuals.
• Proofreading and editing correspondence, invoices, presentations, brochures, publications, or reports, as well as gathering and verifying information and facts. Compiling data/statistics and conducting extensive online research to gather information for preparing presentations.
• Entering data, maintaining databases, and running reports for internal stakeholders.
• Completing and submitting surveys for external sources utilizing compiled data and knowledge.
• Utilizing various programs (e.g., RL Safety for Patient Relations and Patient Safety feedback, Qualtrics for patient experience surveys, Power BI for corporate scorecards and quality improvement plan) to extract data required for various presentation and share specific information with key stakeholders.
• Compiling data related to chart audits for ongoing quality assurance and completing quality checks on units, where appropriate.
• Reporting findings to Safety and Professional Practice Teams.
• Liaising with internal and external stakeholders as required
• Maintaining policy manuals, including editing and updating policies, and coordinating approvals for policies related to QSPE.
• Maintaining portfolio specific intranet content.
• Generating Purchase Orders as well as order entry using the E-Requisition/SAP system.
• Completing payroll entry for staff assigned within the portfolios.
• Performing other administrative duties as required.

Requirements:

• Post-secondary education in office administration or related discipline, such as a bachelor\xe2\x80\xb2s degree in data science, statistics, computer science. An equivalent combination of education, training and experience in a health care environment may also be considered.
• Demonstrated ability to multi-task and to successfully manage competing priorities in a hectic and results-oriented environment.
• Demonstrated ability to support a diverse workplace in an inclusive manner.
• Excellent written and verbal communication skills.
• Advance computer literacy with a strong command of Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams, Power BI, SharePoint).
• Demonstrates initiative and the ability to function both independently and as a multidisciplinary team member in a fast-paced demanding environment.
• Travel across sites may be required to support corporate QSPE activities.

Scarborough Health Network (SHN) embraces and celebrates our community\'s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

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Scarborough Health Network