Job Description

The QC Supervisor is responsible for leading, coaching, and developing the Quality Control (QC) team while overseeing day?to?day analytical testing activities in the QC laboratories (Bakery and Flavour). This role ensures accuracy, efficiency, and compliance with Embassy Ingredient's Quality and Food Safety standards. The QC Supervisor provides on?site support to QC staff and operations, leads hold investigations, manages reblends, develops SOPs, and ensures all QC training materials are maintained within Embassy University. This position directly supervises all QC Technologists and ensures department coverage during absences.

What You Are Responsible For:

Leadership & Team Management

Supervises, mentors, and coaches the QC Technologist team; conducts weekly 1:1 meetings. Provides performance feedback, training, and development plans for QC staff. Leads daily Quality Team Huddles Ensures full daily QC staffing coverage; covers QC shifts when required. Oversees day-to-day operation and activities in the QC Flavour and QC Bakery labs. Ensures QC Technologists follow all SOPs, testing protocols, and food safety programs. Implement lean methodologies for laboratory management

Analytical Testing & QC Oversight

Ensures QC team achieves 100% on?time testing and documentation accuracy. Reviews test results, verifies integrity of data, and escalates abnormalities. Oversee's all QC batch testing records and develops appropriate QC parameters for finished products based on statistical analysis of batch testing results. Conducts QC testing and product positive release as required. Conducts raw material approval testing for potential new raw materials. Continuously improves laboratory processes, analytical techniques and analytical testing methodologies and equipment used in the lab.

Hold / Reblend / Opportunity Investigation Ownership

Leads all opportunity investigations for holds, discrepancies, scanner errors and quality failures. Leads, coordinates and approves reblend trials with QC and R&D; ensures reblends are set up in the system. Ensures all holds (physical and system) are identified, documented and controlled. Maintains ownership of the internal hold area, ensuring accuracy, organization, and cleanliness. Provides clear communication regarding investigations, root cause analysis, and corrective actions.

SOP, Procedure & Training Program Development

Develops and maintains QC?related SOPs, work instructions, and testing protocols. Owns QC training material in Embassy University; ensures all modules remain current. Ensures QC team training records are up?to?date and compliant with food safety and regulatory standards.

Regulatory, Customer, and Systems Support

Supports Regulatory Affairs with receiving document reviews, COFA checks, and supplier document reviews. Maintains strong proficiency in Quality electronic systems: spec database, Business Central, Dynamics CRM, SharePoint, Office 365, Planner. Supports company programs including BRCGS, HACCP, GMPs, Allergens, Kosher, Halal, GFCP, and customer?specific requirements.

Operational & Cross?Functional Support

Acts as a Quality lead on the production floor; provides real?time troubleshooting and decision?making. Hosts a daily closing meeting with the operations team to ensure the production and quality are aligned. Leads and coordinates operational holds and process deviations when quality issues arise - acting as a cross-functional support for all areas. This involves collaboration with liquid and dry production, logistics, maintenance, scheduling, procurement, regulatory and food safety teams. Supports Lean initiatives and continuous improvement projects. Stops production when required to prevent major quality or food safety risks. Ensures QC labs remain organized, clean, audit?ready, and "customer?facing" at all times.

Other Responsibilities

Completes planner tasks before due dates. Ensures all QC activities maintain the safety, authenticity, legality, and quality of Embassy's products. Additional duties may be assigned at any time

What You Need to Bring to Embassy:

College diploma or university degree in Chemistry, Food Science, or Microbiology. 3-5 years of related experience in quality control. Excellent computer, reporting, and time management skills. Proven experience in leading projects or programs. Experience in mentoring or training junior staff. Positive and professional attitude. Ability to work under tight timelines and pressure. Ability to work a flexible schedule when required.

Environmental Conditions:

Potential exposure to hazardous lab materials, loud noise, dust, or extreme heat/cold. Essential physical requirements include climbing, standing, stooping, or typing. Physical effort/lifting of up to 10 pounds. This is an on-site position.
Embassy Ingredients is committed to providing accommodations for applicants with disabilities through the recruitment, selection and/or assessment process. If contacted for an employment opportunity, please advise the People and Development Department of the nature of any accommodation(s) that you may require. We thank all applicants in advance for their interest in an Embassy career, but only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Benefits:

Company events Dental care Discounted or free food Life insurance On-site parking Paid time off Vision care Wellness program
Work Location: In person