Job Description

Quality Assurance Coordinator
Job location: Bradford, ON
Employment type: Full Time Employment
Hours: 40 Hours per week

A little about us

Hi, we're Aurora Cannabis, and we're so excited to meet you!

We're a global cannabis company driven by our passion to help people improve their lives. We have a diverse team who bring their best every day so Aurora can be the cannabis provider of choice for patients and consumers. We love our work, and we especially love our high quality, innovative brands that make up the Aurora family - from Aurora, Aurora Drift, San Rafael '71 and Whistler.

Our people combined with our collective passion for the industry is what makes Aurora a special place to work and defines what we call our "A-Team". We are a high-performing team of cannabis experts, innovators, and champions, that work, learn and win together. We think BIG, act BOLD and execute with PURPOSE in all that we do, and will stop at nothing to cultivate the ultimate cannabis experience for our community.

Job summary

Are you a cannabis enthusiast with an energetic spirit? Are you looking to work with a fun group of people? If so, we would love to meet you!

We're looking for an ambitious and hard-working professional to join our Quality team in the role of Quality Assurance Coordinator!

As a Quality Assurance Coordinator, you will....

• Ensure completeness of documentation by reviewing for GMP/GDP compliance
• Monitor the status of batch release and escalate any delays or issues to management
• Work with multiple sites to gather and provide batch release documentation for products manufactured or processed on-site or off-site
• Draft Quality Assurance (QA) and other operational procedures (when required) policies, forms, work instructions etc. and ensure compliance to document management processes
• Identify, suggest, participate in improvements to ensure continuous improvement in quality and productivity
• Collaborate with QA team and Quality Control (QC) team to ensure cross function quality needs are met
• Where applicable, must adhere to Aurora's SOPs and comply with Health Canada's Cannabis Act. In addition, must adhere to all ISO requirements and the Occupational Health and Safety Act (OHSA)
• Collect, compile and report statistical QA metrics, trend analysis, laboratory data and opportunities for improvement as required
• Support QA Manager to prepare QA reports, to communicate outcomes of QA activities
• Support production to perform investigations of non-conformances, complete CAPAs, perform practical problem solving and monitor closure
• Train when required on QA, GMP, GDP, ISO, Health Canada, GMP, other Quality processes
• Support the investigation, review and trending customer complaints and non-conforming reports when required and escalate issues to management
• Review and maintain completed batch records.
• Provide correspondence to production planning, logistics and sales staff with regards to requests for release documentation and batch status updates
• Assist QA staff with various operational tasks such as label ordering/verification, issuing dispensing records and creation of new product identifiers.
• Participate in third party audits, supplier qualification program and monitoring as required
• Perform and participate in planning, auditing, follow up and monitoring of self-assessments (inspections) ISO, GMP, HC etc.
• Collaborate with QA/QC team to perform targeted audits as part of CAPAs, new/ongoing processes, procedure review, QA operational needs including corrective action and monitoring
• Verify product returns and document/maintain traceability for further disposition of returned product
• Perform process risk assessments when required on Quality and operational procedures
• Collaborate with other departments and QA/QC team to streamline processes, determine inefficiencies, and LEAN methods
• Participate in new initiatives, new product development, in-house quality projects as required
• Support operations to comply to requirements and ensure continued compliance
• Participate in external inspections by Health Canada, ISO, GMP etc. as support with documentation requests and generating meeting minutes
• Develop and maintain laboratory cost per test matrix
• Other duties as required

You would be the best fit for this role if you have...

• Bachelor's Degree or diploma in a related scientific field
• A minimum of two to five years of quality assurance/laboratory experience preferred.
• Demonstrated ability to work with others as a member of a team.
• Knowledge of health and safety standards and compliance.
• Strong communication and interpersonal skills required to communicate with the department supervisors and workers to insure seamless and transparent evaluation of in-process data and operations.
• Demonstrated ability to understand and execute verbal and written instructions.
• Proficiency to prioritize activities.
• Demonstrated problem solving skills and attention to detail.

Bonus points if you have...

• Comfortable working with cannabis
• Physical effort is required, lifting, pushing, and pulling up to 30 lbs
• Ability to work weekends, holidays and after hours as required
• Repetitive use of hands, wrists and forearms
• Comfortable working with step ladders (i.e. step ladder/single sided step ladder)
• Must be able to wear proper PPE (jump suits, safety glasses, hair nets, etc.)

Why you'll love working at Aurora
Our people are at the heart of everything we do here at Aurora, and we take pride in fostering an inclusive space that inspires our team to love where they work! From rewarding career opportunities to flexible work environments to team activities, we go above and beyond to prioritize your success and here's how we do it...

• Flexibility: you will enjoy a flexible work environment that is the perfect blend of work and fun! With flexible working hours to compressed work weeks to paid sick and vacation time, you will be empowered to achieve work-life balance.

• Total rewards: we will motivate you to go above and beyond with a competitive salary or hourly wage (with shift premiums), stock options, an RRSP program, annual bonuses, and a health and personal care spending account for you to use for gym memberships, ski passes or staycations.

• Benefits: we will foster your health and wellness (and your dependents) with our employee benefits package including, employer-paid health and dentalcare premiums, life insurance and LTD policies and a medical cannabis coverage program, designed exclusively for our A-Team, that will provide you with $3,000 of coverage each year (because we truly believe cannabis is the best medicine).

• Life-long learning: we're lifelong learners here at Aurora and will invest in your professional development throughout all aspects of your career! You will have access to a tuition assistance program, virtual learning activities and annual performance reviews, to ensure you are provided with the toolkit and support you need to succeed.

• Perks: we love to celebrate our people by providing corporate perks including employee discounts, perkopolis memberships, company SWAG, paid volunteer time, modern technology and snacks and beverages at all our office locations.

• Team: we are a diverse and global team of cannabis enthusiasts, energetic innovators, fitness gurus, caring parents, foodies and more, with a collective passion to nurture an inclusive environment that helps you grow and provide people better days with medical cannabis.

Next steps
Think you have what it takes to join our team? So do we!

Apply today by submitting your resume along with salary expectations through our website. You can expect your application to be reviewed by a human recruiter (not a robot) shortly after you apply, and our team will contact you via email if we see a fit.

Think you're the ideal candidate but you don't meet all the requirements? Apply anyways! We would love to review your application to see if you're the right fit or find you an alternative opportunity!

Not the role for you? That's okay! Visit our careers page to find the perfect opportunity for you or share this posting with a friend or colleague that you think would be a great fit (hot tip: if you are already an Aurora employee, take advantage of the employee referral program by referring this posting to a friend! If they are successful, you will receive a bonus!)

Diversity and inclusion
At Aurora, we are proud to foster and celebrate a diverse community of professionals! We take pride in nurturing an inclusive culture that empowers our people to be their authentic selves, celebrate their differences and love where they work.

Our diverse community combined with our inclusive culture, is what sets us apart in the industry and equips our A-Team with superpowers - and this is why, we encourage all candidates to apply for job opportunities regardless of race, national origin, colour, religion, age, gender identity or expression, sexual orientation, marital and family status, disability, or any other identifying characteristic. If you require accommodation (including, but not limited to, an accessible interview site or alternate format of job posting) during the recruitment and selection process, please do not hesitate to let our team know! We are here to help.

Health and safety

Our mission at Aurora has always been to improve the health and wellness of our core community. We strive to create a safe, healthy, and inclusive environment for our team and strongly believe introducing a mandatory COVID-19 vaccination policy will help us achieve this.

As of February 2022, Aurora has introduced a mandatory COVID-19 vaccination policy for all employees and as a condition of employment, all candidates must provide proof of vaccination against COVID-19 or receive an approved medical or human rights accommodation prior to commencing employment with Aurora. If proof of vaccination is not provided or a request for accommodation is not approved, the offer of employment will be rescinded.

If applicable, Aurora Human Resources will contact you via your email address provided. We do not contact candidates over Facebook or other Social Media apps. You will never be requested to provide confidential information such as banking information or your Social Insurance Number in the interview process.