Job Description

Open Door Group (ODG), a trailblazing non-profit organization serving communities across Canada, is looking for a

Quality Assurance Agent

to join our team!

Salary:

$26.09 per hour, Grid 12, Step 2

Status:

Full-Time, Permanent

Hours of Work:

36 Hours per week

Location:

This position will be hybrid remote, with a primary work location of a home office and secondary work locations from our Open Door Group offices in Vancouver, Kamloops, Kelowna or Sechelt, based on where the successful candidate lives.

Internal Posting closing date:

May 30, 2025



Your Role:


The

Quality Assurance Agent

plays a vital role in ensuring service excellence, contractual compliance, accreditation standards, and data security across Open Door Group. This position is responsible for reviewing client service delivery practices, financial transactions, and documentation to ensure alignment with ODG's service standards, funder policies, CARF accreditation standards, and privacy obligations.


Working closely with the programs and administrative teams, the

Quality Assurance Agent

provides detailed insights and supports continuous improvement through systematic reviews, monitoring, and data-driven recommendations.


Please see the full job description for a detailed description of the responsibilities included in this position. Full posting and job description are available here: https://www.opendoorgroup.org/about-us/join-our-team

Why Open Door Group?

Champion of Great Workplaces: ODG proudly holds the title of one of Canada's Certified Great Places to Work, fostering a culture of compassion and authenticity. Join a team that values your unique contribution and believes in the boundless potential of every individual.


Competitive Compensation and Benefits: As a Certified Living Wage Employer, ODG is committed to offering more than just a job. Enjoy a comprehensive 100% employer-paid benefits package and enrollment in the Municipal Pension Plan. Your well-being matters, and we provide an Employee and Family Assistance program to support you. Invest in your future with our professional development fund. Pursue courses, workshops, or certifications to enhance your skills and advance your career.


Community Impact: Be part of an organization that goes beyond the conventional, providing tailored employment services to build strong workforce ecosystems and thriving communities. Your work will directly contribute to the social and economic well-being of the community.

What you bring to the position:

Communication & Interpersonal Skills

Excellent written and verbal communication with a focus on constructive feedback. Collaborative and self-directed with strong team integration skills. Highly organized, with excellent time management and documentation abilities.

Data & Analytical Skills

High attention to detail with strong analytical and problem-solving skills. Solid understanding of quality assurance, risk, and compliance methodologies. Proficiency in Microsoft Office (especially Excel and Word); CRM or case management experience is a strong asset.

Organizational & Technical Skills

Ability to manage multiple tasks and meet deadlines in a fast-paced environment. Resourceful and adaptable with a continuous improvement mindset.

Core Competencies Aligned with ODG Values:

Commitment to inclusion, accessibility, and client-centered services. Dedication to learning, innovation, and continuous improvement. Upholds confidentiality, accountability, and ethical integrity. Flexible and responsive to changing operational requirements.

Qualifications:

Post-secondary certificate (one-year) in business administration, social services, quality assurance, auditing, data analytics, or a related field. Minimum two years of recent, relevant experience (e.g. quality assurance, compliance monitoring, auditing), preferably in non-profit, social services, or government-funded programs. Equivalent combinations of education and experience will be considered. Must pass a criminal background check.


Open Door Group values diversity and is committed to providing an inclusive work environment. We are looking for qualified individuals who represent, at all job levels, the diversity of the people we serve and encourage applications from Indigenous peoples, individuals of all genders and sexual orientation, origin and ethnic affiliations, disability, age, and religion



We strive to ensure an accessible experience for candidates. If you require an alternative method to submit your application, please contact us toll-free at 1 866 377 3670 and ask to speak with an HR representative, or you can email us at humanresources@opendoorgroup.org

Only shortlisted candidates will be contacted.

Thank you for your interest in joining the Open Door Group team!