Job Description

Brandt is currently seeking a Quality Assessment Representative for our Regina Location.


Deliver Contact Centre customer experience goals through obersvation and assessment of parts and reception calls Providing feedback to representatives abd leadership team Assisting in driving initiatives for continuous improvement Take ownership of customer opportunities Demonstrate adaptability and flexibilty by performing additional duties as required within the Customer Support Center Asisst in resolving customer and branch complaints and escalations as needed Keep current with contact center and customer experience trends and insights from call centre and branch call listneing as well as other industry best practices Achieve monthly parts and reception call quality assessments and customer experience goals Conduct research to help accelerate customer experience outcomes Participate in regular and adhoc call listening deep dives/call audits to understand best practices, key areas requiring focus and to make appropriate corrective action recommendations




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Required Skills

Strong organizationals skills are required, with the ability to manage multiple tasks and projects effectively Able to compose simple correspondence, including memos, letters, and emails Strong communication skills to convey information clearly and concisely with organization's executive team and colleagues Exceptional attention to detail Well established time management skills Flexible to support 24/7 contact center environment Previous experience in customer service quality initiatives Proficiency in Microsoft Office * Bilingual English/French is an asset