Job Description

We\xe2\x80\x99re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what\xe2\x80\x99s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit



What You\xe2\x80\x99ll Be Doing

As a QA Analyst, you will support the QA team in coordinating and executing Quality Assurance and build activities for digital platforms to ensure they are completed accurately and on time. You will support the team in meeting client expectations and SLAs, and adhere to CIBC-defined standards and compliance rules, including Accessibility. You will also provide analysis to our cross-disciplinary team to ensure initiatives are properly resourced by QA.

How You\xe2\x80\x99ll Succeed

Communication and planning skills \xe2\x80\x93 Effectively train and guide the QA resources to ensure quality standards are understood and adhered to. Represent QA in cross-functional meetings. Provide clear and timely analysis and updates to QA Delivery Lead, QA Manager and other teams. Continuously review QA and publishing schedule to ensure SLAs are met and defects are resolved.

QA Support \xe2\x80\x93 Create test plans and execute test cases and provide build status updates to stakeholders including Intake and technology support. Provide appropriate approvals and release builds to staging environments for deployment to production. Isolate issues and outages to business applications or processes, conduct root cause analysis and provide regular reports to the QA Manager. Be able to provide overtime coverage if required.

Commitment to excellence \xe2\x80\x93 Passionate about producing error-free work/releases in a timely manner and finding creative/practical solutions to resolve technical problems. Continuously improve processes, share learnings, and update the documentation in the Publishing and Agile teams\xe2\x80\x99 knowledge repositories.

Who You Are

You can demonstrate experience in Quality Assurance (2-5 years). A Degree in Computer Science or a related discipline is preferred, and ISTQB Foundation Level certification is an asset. Applicable work experience at a financial institution is preferred.

You have strong knowledge of defect-tracking software (HP Quality Center or JIRA), Content Management Systems (CMS), W3C standards, Windows and MacOS interface standards, and Accessibility requirements testing (WCAG2.0).

You understand that success is in the details. You notice things that others don\'t. Your critical thinking skills help to inform your decision making.

You embrace and champion change. You\'ll continuously evolve your thinking and the way you work in order to deliver your best.

You\'re driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.

Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, a defined benefit pension plan, an employee share purchase plan, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location Toronto-81 Bay, 16th Floor

Employment Type Regular

Weekly Hours 37.5

Skills

Accessibility Standards, Problem Solving, Publishing, Testing Methodology, Testing Methods, Written Communication

CIBC