As part of an Agile pod, the Publishing Analyst will be responsible for managing the successful and rapid delivery of the day-to-day changes of some of client\xe2\x80\x99s public facing websites (small to medium size tasks).
The Analyst will work closely with the Product Owner and the Practice Chapter Lead.
Key Accountabilities:
Support the rapid delivery of projects to website properties, including: business as usual content changes, marketing campaigns, corporate Initiatives, regulatory changes, rate changes, and more;
Assess client requests by understanding the business requirements, impact to clients and customers, and alignment to an integrated online experience;
Document and coordinate all requests activities, including: requirements, change order requests, Jira intake, tracking, project status reporting, and communication;
Coordinate deployment activities with Quality Engineer, Delivery Management, Business/Marketing partners, and Support teams to ensure successful delivery of projects;
Align work activities to support priorities as defined by requestors, ensure deliverables meet quality objectives (on time, on budget, delivered to meet business needs), communicates project status and provide timely escalation of issues;
Participate in planning to ensure ongoing support of activities are understood, supported and aligned from a budgeting and resource/skills perspective;
Manage relationships with key partners: Marketing, Product Groups, Technology partners, Change Management, Incident Management, and external partners;
Represent Content Publishing team as a subject matter expert;
Coordinate activities as they relate to business requests to ensure impact, consistency and messaging are aligned;
Provide a professional, consistent and positive client experience;
Help to optimize content management and website administrative services;
Communicate effectively, both verbally and written, across various levels within the Bank;
Promote knowledge sharing and a consistent approach to delivery through the team;
Must Have:
Previous experience \xe2\x80\x93 4 years
Undergraduate degree is required
Working in an online/digital environment
Experience with Agile methodology and JIRA.
Familiar with a variety of both project management and analysis techniques and tools
Excellent communication skills (to communicate with Sr. Mgt. & Business partners)
Able to occasionally work after-hours (evenings and weekends) to deliver projects
Nice to haves:
Exp. from a financial institution or large corporation