Job Description

Position Type: Casual - Occasionnel
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Closing date: 2025-08-21
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MEDACOM Atlantic is a subsidiary of Medavie Health Services, and operates as Prince Edward Island's Primary Public Safety Answering Point (PSAP); answering all 911 calls for the province. MEDACOM Atlantic provides emergency and non-emergency dispatch service for Island EMS (ground ambulance) and 34 volunteer fire departments across the Island. If you have an interest in fast-paced communications and community support services- this opportunity is for YOU!
Medavie Health Services is a national leader in primary health care solutions and the largest contracted provider of emergency management services in Canada. Together with Medavie Blue Cross, we are part of Medavie, a health solutions partner committed to improving the wellbeing of Canadians.
With a growing network of 5,400 health care professionals in six provinces, Medavie Health Services has a long history of operating ground and air ambulance services, medical communications, Mobile Integrated Health/Community Paramedicine programs, 911 Public Safety, 811 Telehealth, home health care, as well as clinical training.
We are proud to invest in communities to help address some of Canada's most pressing physical and mental health care challenges.
As an employee of Medavie Health Services, we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe and respectful workplace.
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A career as a 911 Public Safety Communications Officer
As a 911 Public Safety Communications Officer, you play a vital role in public safety, you are a lifeline between the communities of PEI and the public safety resources they require. Embark on a rewarding and fulfilling career in a fast-paced environment where you provide crucial assistance to those in need and make a real difference in the lives you touch.
Located at our communications centre in Charlottetown, our teams work closely together to support our communities in a time of crisis, ensuring a calm voice during emergency situations and creating a healthier and safer community in Prince Edward Island.
At Medacom Atlantic, caring is not only a core value, it's at the heart of everything we do. We are proud to offer resources to support our teams such as an Employee Assistance Program, Internal Peer Support Group, and Mental Health support. Permanent employees also benefit from a comprehensive benefits package that supports them and their families.
We are now accepting applications for the September 2025 intake.
As a successful candidate, you will benefit from paid training and certification to instill confidence, enhance high-skilled communication techniques, and ensure you are prepared for any situation.
Reporting to the Operations Manager, the Public Safety Communications Officer is responsible for the following:

• Supporting Islanders by answering and handling 911 calls as per Standard Operating Procedures. This includes the provision of Emergency Medical Dispatch instructions for emergency situations such as Cardiopulmonary Resuscitation (CPR), childbirth, choking, bleeding control and more through use of Medical Priority Dispatch System
• Delivering emergency service dispatching
• Delivering high-quality customer service for all customers/patients
• Monitoring and coordinating the movement of Island EMS resources
• Booking and coordinating non-emergency ambulance transfers
• Managing handoffs, off-load delays, out of province coordination, emergency department back logs, and shift over-runs
• Building and maintaining strong relationships with the internal Shift Captains & Teams
• Support internal and external service inquiries through reporting
• Collaborate alongside emergency personnel to answer the call to public safety.
• Information sharing

Working Conditions

• Strong sense of belonging, working in a family/tight-knit environment.
• Be part of a team who takes pride as a vital link in our emergency response across the province.
• Medacom Atlantic is a unionized environment.
• As Medacom Atlantic is a 24hr emergency service, the successful applicant must be available to work rotating 10-12 hour shifts including some days, evenings, nights, weekends, and holidays. An availability calendar is available to request time off and identify availabilities.
• A uniform will be provided.

Requirements

• High School diploma (or equivalent)
• Excellent communications skills in English (bilingualism is an asset)
• Excellent computer proficiency
• Work experience or education in a similar environment is an asset such as:
• Technology
• Communications
• Customer Service
• Online medical support, etc.

Successful candidates must provide the following prior to completing the hiring process, issued within the last 12 months: If you don't have these, our team will be happy to guide you through the process during the interview.

• Valid CPR Level C certification
• Criminal Record Check with vulnerable sector
• Standard Employment Hearing Assessment

Successful candidates will complete the following prior to becoming a 911 Public Safety Communications Officer:

• Successfully complete our aptitude test
• Emergency Medical Dispatcher Certification (EMD) course provided by the employer. Employee is responsible for maintaining certification every 2 years.
• Successfully complete paid internal training (8-10 weeks)
• In-house classroom & on-the-job training program

Skills and Attributes

• Empathetic critical thinker
• Caring problem solver
• Dependable multi-tasker
• Team player who operates well under pressure in fast-paced environments
• Fluent in English
• Excellent communication skills
• Calm in high-stress work environments
• Active listening skills
• Excellent computer proficiency
• Attention to detail
• Excellent documentation skills
• Customer service ambassadors
• Physically and mentally able to work 10-12 hour rotating shifts in a dynamic 24/7 environment

Salary:
$24.17 Hourly + 12% in lieu of benefits, as per CUPW Collective Agreement
What we value
Our values are inherent to our culture and provide the framework for each interaction we have while providing a clear set of expectations to empower employees to do the right thing for everyone we serve. We are:

• Caring - We show compassion in everything we do
• Accountable - We follow through on our commitments
• Responsive - We have the courage to act and adapt
• Innovative - We encourage and value new ideas
• Community-minded - We achieve more together

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We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.
Medavie Health Services is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.