Job Description

What we do and are proud of

At Brentwood Bay Resort, we're passionate about creating a luxurious boutique experience that's truly unique in the Greater Victoria area. Our dedication extends beyond just serving delicious meals, offering relaxing spa treatments, and providing stunning oceanfront suites. We strive to create unforgettable memories for our guests while fostering an environment where our team members can truly shine and bring their unique talents to the table. Our team is built on passion, collaboration, and a shared commitment to delivering exceptional service--all while having fun and staying true to our values of honesty, uniqueness, and graceful hospitality.

Why this role matters

As Pub Supervisor, you set the tone on the floor each day by driving service, supporting the team, and making sure everything runs smoothly. You lead by example, stay close to the action, and ensure every guest interaction reflects the quality and warmth of the resort. You are also a key connection between service, culinary, and leadership. You keep communication clear, solve problems before they escalate, and make sure the team feels confident and supported during every shift.

What you'll do

Oversee daily operations in the Pub, leading service delivery and maintaining a strong, visible presence on the floor to support staff and ensure exceptional guest experiences Manage shift flow, labour coverage, and real-time adjustments based on business volume Communicate closely with the kitchen on timing, allergies, and special requests Address operational challenges quickly, including space, staffing, and equipment needs Ensure compliance with health and safety standards and provincial liquor regulations Monitor service and guest interactions throughout each shift, handling feedback and recovery directly Build guest rapport and look for opportunities to elevate the experience Maintain strong knowledge of food, beverage, and allergens to support both staff and guest decision-making Provide real-time coaching, training, and feedback to support team growth and consistency Support new hire onboarding and contribute to a positive, accountable team culture Lead focused pre-shift meetings that align and energize the team Stay familiar with POS systems, menu changes, and daily reporting tasks Ensure all team members are following current resort standards, protocols, and procedures

What you'll bring

At least one year of supervisory experience in a high-volume restaurant or hospitality environment A calm, confident presence with strong interpersonal skills and a natural ability to lead in the moment A polished, guest-focused approach with a sharp eye for detail and the ability to anticipate needs before they arise A solid understanding of POS systems, event flow, and BC hospitality regulations Proven ability to multitask, stay composed, and make smart decisions under pressure Clear communication, adaptability, and a spirit of hospitality that helps create memorable guest connections Serving It Right certification is required Flexibility to work evenings, weekends, and holidays

What's in it for you

Competitive hourly wage of $21-$23 per hour, plus tips Comprehensive health and dental benefits after three months Career development opportunities in a growing, award-winning hospitality team Enjoy a range of employee perks, including a leadership meal each shift, complimentary hotel stays, discounts for friends and family, free spa treatments, savings on spa retail products, and free paddle sports rentals


At Brentwood Bay Resort, we believe that a wide range of experiences can contribute to your success in this role. Even if you don't meet every requirement, we encourage you to apply if you believe you'd be a great fit.



We'd love to hear from you! Please note that while we appreciate every application, only those selected for an interview will be contacted. Brentwood Bay Resort is proud to be an equal opportunity employer, and we welcome applications from individuals of all backgrounds.