Job Description

Primary Job Posting Location:
Mount Pearl, Newfoundland And Labrador Canada
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Job Summary
This position works in the package center servicing customers and coordinating the center's administrative activities. This position may be responsible for the training and development of center administrative employees where such employees are assigned, and will direct the work of others.
Job Type: Part-Time / Permanent
Workdays: Monday to Friday (must be able to work ALL 5 days of the week)
Shift Hours: 7:30 AM - 12:30 PM (must be able to work a minimum of 25 hrs. per week).
Shift Duration: 5 hours a day (requires flexibility with Start and Finish time).
Work Location: 134 CLYDE AVENUE MOUNT PEARL, NL A1N 4S3 Canada
Compensation: 17.75 per hour.
Responsibilities:
Monitors the Package Center Information System (PCIS).
Administers service recovery and guaranteed service refunds.
Maintains issues tracker for designated clients and tracks customer service metrics.
Responds to customer requests and resolves customer concerns.
Provides dispatch for non-management employees for On-Demand Services, Service Recovery, Rapid Recovery, etc.
Performs account maintenance on pick-up accounts, consignee billing, etc.
Audits various internal systems and reports.
Performs light maintenance on hardware and software systems.
Performs DIAD maintenance, updates, and control.
Qualifications:
MS Office knowledge (Access Database, Excel and Word).
High school diploma, GED, or International equivalent.
Key entry skills.
UPS is a diverse and equal opportunity employer. Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process. If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.

Skills Required