Job Description

All Manitoba Liquor & Lotteries employees may apply.

Manitoba Liquor and Lotteries is committed to Diversity, Equity and Inclusion. We strive to hire a workforce that reflects the community we serve. Employment equity will be considered therefore applicants who identify as women, Indigenous people, members of racialized groups, and persons with a disability are encouraged to apply.

If you require an accommodation at any time during the recruitment process, please let us know how we can meet your needs.

Job Purpose

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Reporting to the Store Manager, the Customer Service Clerk is responsible for front-line customer service at a Liquor Mart, including processing sales transactions, handling stock, providing product information, and performing security and housekeeping duties to ensure a positive customer experience.

Job Responsibilities

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Acknowledge and greet customers. Approach and offer assistance to customers, according to established criteria, providing a positive customer experience. Inform customers of merchandising events, samplings, and sales, either verbally or by available written material. Provide information to assist customers with product selections, including inquiries to other stores and special orders. Use Point-of-Sale and inventory computer systems to accurately and quickly complete sales transactions and returns from the public, licensees, vendors, and marketing representatives. Process customer payment using debit, credit card, gift cards, and cash. Ensure accurate and secure handling and processing of cash and credit/debit (CR/DR) slips. Package orders using appropriate resources. Provide carry-out service if/when appropriate, ensuring shopping carts are not taken out of the store. Provide Controlled Entry door coverage as required. Refuse entry based on procedures. Handle permit requests and refunds. Respond and resolve customer issues. Escalate to manager as required. Answer phone using established protocols. Receive beer, stock, and store-to-store transfers ensuring invoices and credit invoices are correct. Process as required. Unload pallets, moving products to shelf locations or designated warehouse spots using pallet trucks, stock wheelers, and tables. Stock shelves, beer racks, cold boxes, and displays, ensuring stock is rotated, dusted, and in saleable condition. Remove damaged or unsaleable product and advise management of product missing in a case to ensure proper accounting. Remove products related to quality control bulletins. Process as required. Prepare store-to-store transfers, licensee, vendor, and permit orders and verify accuracy. Prepare beer and distribution centre returns. Participate in regular stock counts. Perform activities following established safe lifting principles and procedures. Follow established policies and procedures for handling, receiving, and managing inventory. Refuse service to minors, intoxicated persons, and second party purchases, ensuring social responsibility and compliance with applicable legislation/law. Handle Manitoba Liquor & Lotteries (MBLL) assets according to policy and procedure. Ensure proper signage is affixed and marketing programs are set up on time. Support and comply with policies, procedures, practices and Corporate Responsibility commitments. Perform routine maintenance and cleaning, including maintaining clean sales floor area; tidying cashier stations and permit area; dusting and facing bottles; and keeping office, reserve stock area, and kitchen organized. Maintain cleanliness/sanitization of work areas and customer contact points. Prepare deposits as required. Clean up breakage and dispose as per procedure. Process as required. Assist in training or providing guidance to new part-time or seasonal staff. Complete required courses and training. Accountable for making decisions regarding requests for identification (ID), and the refusal of service to minors and intoxicated individuals. Responsible for adhering to all policies, compliance regulations, procedures, etc. Reports to multiple managers (i.e. Assistant Manager(s), or Store Manager/acting manager). Variety of shifts, including evenings and weekends. Availability must be suitable to the operations of the business and business changes. Perform other related duties as assigned.

Primary Qualifications

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Grade 12 (completed) preferred. Basic knowledge of various methods of cash handling, customer service, and computer skills. Basic mathematical skills. Excellent communication skills. Ability to work in a team environment. Ability to perform the essential physical requirements of the position.

Secondary Qualifications

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A minimum of six months experience in a customer service-related industry is an asset. Bilingual French/English language skills are an asset. Certificate in Marketing, Sales or Business Administration is an asset.
All Manitoba Liquor & Lotteries employees may apply, however priority will be given to qualified employees currently in the bargaining unit. Testing may form part of the screening/selection process. Employment Equity will be a factor in the recruitment process. Circumstances may arise where the bulletin may need to be withdrawn or the number of positions may need to be increased depending on the Collective Agreement.*

A Great Place to Work! Enjoy fantastic benefits with our Total Rewards package

Work/Life Balance and Wellness

Discretionary Time:

Up to 10 paid discretionary leave days per year, depending on bargaining unit. Employees can carry forward discretionary leave days each year for a total of up to 50 days.

Hybrid Work Model:

Remote/Office work for eligible positions.

Flex Time:

Flexible shifts and work hours for eligible positions.

Maternity and Parental Leave:

Top-up of E.I. maternity leave benefits to 93% of employee's basic earnings for 17 weeks.

Fitness Allowance Reimbursement, depending on bargaining unit:

Up to $250 per year that can be used to cover gym memberships, fitness equipment, and more.

Computer Purchase /Fitness Purchase Program:

Interest free loans for employees purchasing computer equipment to increase computer literacy, learning, and professional growth, or to purchase fitness equipment for personal health and wellness.

Diversity and Inclusion:

Our Diversity, Equity and Inclusion Committee is made up of employees from across the organization who are passionate about bringing diversity and inclusion to life.

The Together Project:

At Liquor & Lotteries, Caring is part of our corporate culture - we care for each other, our partners, and our community The Together Project represents the charitable efforts of the corporation and its employees working together to enrich the lives of Manitobans. Employee charitable activities are eligible for reward benefits.

Vacation

Accrue up to 10 paid vacation days per year during the first 2 years of employment. Accrue 15 paid vacation days per year after 3 years of employment. Accrue 20 paid vacation days per year after 5 years of employment. Accrue 25 paid vacation days per year after 9 years of employment. Accrue 30 paid vacation days per year after 19 years of employment.

Retirement Savings Plan

Defined Benefit Pension Plan: Guaranteed lifelong monthly payment at retirement provides great security for employee's long-term strategy. Voluntary Group Registered Retirement Savings Plan

Health Insurance and Benefits

Customize your Plan: Choose from a variety of options to best fit your needs. Includes coverage for prescription drugs, vision, dental, ambulance, extended health options and more for you and your eligible dependants. Health Spending Account: Depending on the option you choose, you may receive up to $1,750 towards eligible medical or dental expenses.

Flex Credit: Depending on the bargaining unit and status, you may be provided with a Flex Credit amount to purchase some or all of Group Life Insurance, Accidental Death and Disablement Insurance & Dependent Life Insurance.

World-wide Travel Health Benefits

Employee & Family Assistance Program (EFAP): Free professional wellness support for employees and their immediate family member

Training and Development

Educational Assistance: Tuition reimbursement for eligible employees. Training: Variety of courses and programs to support skill and professional development. Career progression: Internal job posting system that provides opportunities for a variety of career paths. Apprenticeship and skilled trade training: Programs offered in partnership with educational institutions such as RRC Polytech, the University of Winnipeg, and the University of Manitoba.

Discounts and Rewards

Employee Rewards & Recognition Program: Points-based program recognizing employees for earned and nominated achievements such as long-service, going above and beyond, and community volunteer work. * Discounts: Employees receive exclusive discounts from a variety of retailers, entertainment venues, and service providers.