Job Description

PSW Program Scheduler

Full-Time

At Community Care Durham (CCD), coordinated networks of volunteers and inter-professional staff, working out of integrated community hubs and other locations, strive to enrich the well-being and quality of life for people wherever they choose to call home. As the largest community support services agency in Durham Region, CCD collaborates with its partners and the broader community to address community issues and support local citizens to achieve their goals to live independently.

Reporting to the Manager, Client Contact Centre, the PSW Program Scheduler supports the day-to-day provision of services; vacations, gaps, additional hours of service and sick calls; coordinates the provision of In-Home Support and participates as an effective member of the Community Care team.

Responsibilities include but not limited to:

Coordinates schedules for clients and staff; Scheduling PSW staff - may including mastering of schedules in accordance with the Employment Standards Act; Communicates new assignments and/or schedule changes to Personal Support Worker staff and clients; Identifies and addresses scheduling issues (i.e. call ins, no shows etc.); Provides support and assistance with problem solving to team members; Documents and reports as required to Manager and/or Service Coordinator; Enters all scheduling data into computer system in a timely manner and ensuring that data is accurate and complete; Provides scheduling back up support to after-hours staff as needed; Provides support to staff and clients as needed; Maintains confidentiality of client, personnel and agency operations.

Qualifications required:

Post-Secondary Diploma in Office Administration or Medical Administration, or a combination of education and experience Two (2) years' experience in scheduling staff One (1) year experience in office administration One (1) year experience utilizing computer applications such as Microsoft Office Suite and CRM software Strong customer service skills Strong interpersonal, communication and organizational skills Good working knowledge of the principles of community support services including community, mental health and gerontology, volunteer management Sensitivity to the needs of the vulnerable population with disabilities, including challenges in cognition Satisfactory Police Vulnerable Sector Check Must work in a safe manner and promote the health and safety of all staff, volunteers, clients and the community as outlined within CCD policies

Compensation:

Starting at $39,000 annually; three (3) weeks' vacation per year of work (pro-rated to hours worked); 9 paid (including stat) holidays, 3 float days; health, insurance, and pension benefits when eligible.

Pay will be commensurate based on education and experience

Shift Schedule:

Monday - Friday, 8:30am - 4:30pm

Please apply in writing referencing posting #2025-47 outlining qualifications and experience by 4:00pm on

Thursday August 28

th

, 2025, to

Human Resources, Community Care Durham email: careers@communitycaredurham.on.ca

Job Type: Full-time

Pay: From $39,000.00 per year

Benefits:

Casual dress Company events Dental care Employee assistance program Extended health care On-site parking Paid time off Vision care Wellness program
Work Location: In person

Expected start date: 2025-09-08