Job Description

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world\xe2\x80\x99s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers\xe2\x80\x99 technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals \xe2\x80\x93 from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today\xe2\x80\x99s competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small \xe2\x80\x94 from the best-known brands around the world to your local favorite around the corner.

Technical Consultant I \xe2\x80\x93 NCR Retail Professional Services

Position Location: Alberta, Canada

Grade: 10

As NCR pushes forward as a services-led company, the retail team exists with the vision to support clients\xe2\x80\x99 business transformation with a holistic consulting model.

Through strategic planning, business process improvement, and rapid design and delivery of technology solutions, you\xe2\x80\x99ll be instrumental in driving technology adoption and value realization. This is an exciting opportunity to drive innovative solutions for our clients in the Convenience Fuel Retail (CFR) division.

Technical Consultants work as a part of an integrated consulting team to deliver NCR solutions. In this exciting role, you will help analyze and audit clients\xe2\x80\x99 current state, identify needs, and recommend the appropriate solutions.

This role will report to the StorePoint Technical Manager of Professional Services, CFR COE organization.

Key Areas of Responsibility include:

Deliver NCR solutions as part of an integrated Consulting Team

Must pay close attention to details and deadlines and provide timely status and escalations

Must be successful at working at customer site and in a team environment

Ability to make decisions and solve problems using sound judgment and experience

Troubleshoot technical issues with TCP/IP networking and Window Operating Systems as part of the client implementation

Will review and analyze logs for issue triage and ticket creation

Must ensure the NCR solution is configured appropriately to carry out the client\xe2\x80\x99s business functions.

Implement NCR solutions for our customers on time, within budget and at a high quality

Become a trusted advisor to our customers ensuring our customers experience high business value from NCR products

Serve as a customer advocate within the rest of the NCR organization

Will become a Subject Matter Expert (SME) for an NCR proprietary solution suite

Provide training and coaching on the use and operation of NCR solutions

BASIC QUALIFICATIONS

Bachelor\xe2\x80\x99s Degree in business, computer science and/or related field required. Equivalent work experience may be substituted.

3+ years of experience in providing Client Facing Professional Services

Strong communication and interpersonal skills

Ability to communicate clients\xe2\x80\x99 business needs to the technical teams at NCR for resolution

Strong analytical and troubleshooting skills

Ability to work in a matrix organization.

Clear and concise written and verbal skills

Experience troubleshooting Windows Operating Systems including Windows 10/Server/POS Ready.

Experience troubleshooting TCP/IP issues including gateways/firewalls/DNS issues.

General knowledge of relational databases and SQL

General knowledge of XML

PREFERRED QUALIFICATIONS

General knowledge of the Software Delivery Lifecycle

Experience working in a project-oriented environment

Experience in Retail industry

Experience in Convenience Store industry

Experience with POS technology

International travel might be required (Canada)

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix\xe2\x80\x99s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

NCR Corporation