Job Description

Location

: Tartan Tails Veterinary Hospital - Dartmouth NS

Job Type

: Full time

Compensation:

Starting at $18/hour

Start date:

As soon as available

Job Overview

Are you passionate about animals and helping people? Do you have experience in a client services role and enjoy helping to make a difference in your community? If so, we want you to join the incredible team at the

Tartan Tails Animal Hospital in Dartmouth

.

We are seeking a client-focused and detail-oriented individual to join the team as

Provincial Communications and Veterinary Administrative Assistant

as part of our animal hospital team. This position acts as a communication point between the Tartan Tails Hospital team and our community - providing assistance, information, and resolutions in a professional and service-focused manner. The ideal candidate for this position will encourage and support a positive team environment, have proven customer service experience and excellent communication skills, be highly organized and professional in their approach, and committed to the ongoing work of the Nova Scotia SPCA..

The successful candidate for this position will be working in a communications-focused environment, responsible for inbound and outbound communications for the Tartan Tales Animal Hospital directly from the public, while providing administrative support to the Hospital team and the SPCA Provincial Office. This position is crucial to our goal of developing positive, lasting relationships with the communities we serve, and keeping client satisfaction at the core of every decision and behaviour.

Please see below for more details on the position, and for information on how to apply.

Key Duties and Responsibilities:

Communications:

Manage inbound calls, emails, and messages to ensure effective and timely resolution of customer issues. Place outbound calls, emails, and messages to verify customer satisfaction and/or to educate the public regarding Hospital or SPCA services & programs. Interview clients during telephone calls to obtain information useful in providing effective solutions. Booking hospital appointments and answering hospital inquiries via phone and email Proffer advice and recommendations concerning services and programs. Ensure compliance with set standards of customer service when conversing with clients. Create and maintain customer accounts and records of inquiries or complaints as well as logs of interaction with customers. De-escalate difficult calls and ensure their challenges or issues are addressed properly. Manage large amounts of inbound and outbound calls in a timely manner. Follow communication "scripts" when handling different topics.

General and Administrative Responsibilities:

Provide administrative support to the hospital team and provincial office with reception services, processing mail, taking meeting minutes, filing, and preparing and proofreading correspondence, reports, and other administrative tasks as requested. Assists college team by answering questions and providing information, locating desired information and materials, typing, collating, preparing and/or proofreading correspondence, and other material. Provide information to students regarding questions about SPCA College programs and directing inquiries to relevant staff members. Contribute and encourage a positive team work environment that encourages knowledge of, respect for, and development of skills to engage with a spectrum of cultures or backgrounds. Provides support to various SPCA Programs as requested. Including but not limited to the Pet Pantry, Spay & Neuter, PUP, Paws and Support and TNR Programs. Assist with donor recognition and receipting. Responsible for conveying accurate and appropriate information to donors by phone or in person. Supports the department by performing all other duties as assigned.

What we offer

Dental and health benefits including Teladoc telemedicine service (after 3 months). RRSP matching contributions (after 1 year). Internal employee rewards program. Employee discount for veterinary services, pet food, and at our thrift stores.

Required Experience, Skills and Qualifications

Proven experience in customer service or client support role. Customer focused, service delivery mindset. Experience working and navigating CRM/Customer Database software. Experience in maintaining confidentiality and handling sensitive information appropriately. Familiarity with office phone systems and managing multiple lines efficiently. Strong English language verbal and written communication skills are a requirement of this position. Excellent attention to detail, especially with data entry. Strong organizational skills with the ability to multitask effectively in a fast-paced environment. Strong task, priority, and time management skills. Proficiency in Microsoft Office and Google Suite applications. A valid driver's license is required. Comfort working collaboratively and effectively in a team setting, and across all levels of the organization with various stakeholders. High level of enthusiasm for results, and maintains a professional approach to all interactions; Excellent people skills. Completion of a related post-secondary program would be considered an asset. Experience working in a animal hospital or clinic would be considered an asset. Experience working in a not-for-profit or charitable organization would be considered an asset. Experience working with volunteers would be considered an asset.

Physical Requirements

Physical ability to sit, as well as walk and/or stand on your feet throughout a normal workday is required. Physical ability to lift and carry 40 pounds Working conditions may include working alone, working outside in varying weather conditions, frequent interruptions, and evening and weekend on-call work.

Hours of Work

Work responsibilities require a minimum of 32 hours per week plus additional overtime as required to fulfill the duties associated with the position. Willingness to work a flexible schedule - including some evenings and weekends - is an important consideration for this position.

How to Apply

Interested applicants are asked to submit their resume and cover letter indicating salary expectations to lhobbs@spcans.ca or by clicking the button in this ad. Please quote "Communications and Admin" in the subject heading if applying by email.

Nova Scotia SPCA is an equal opportunity employer and welcomes all qualified applicants, regardless of gender, race, age, sexuality, or disability. Preference will be given to candidates who self-identify as African Nova Scotians, racially visible persons, persons with disabilities, Aboriginal persons and persons of the LGBTQ+ community. We encourage applicants to self-identify.

We thank all applicants for their interest in a career at the Nova Scotia SPCA, however, only those selected for interview will be contacted.

As a part of our hiring process, we require applicants to complete behavioural and cognitive assessments. You will be sent the links along with screening questions after submitting your resume.

Job Type: Full-time

Pay: From $18.00 per hour

Additional pay:

Overtime pay
Benefits:

Dental care Employee assistance program Extended health care Flexible schedule Paid time off RRSP match Store discount
Schedule:

Evening shift Weekends as needed
Application question(s):

Please list the names of any CRM/Client Database software you are experienced with: Please attach a cover letter outlining your interest in the position to your application, or email it to lhobbs@spcans.ca.
Education:

Secondary School (preferred)
Experience:

Customer service: 1 year (preferred) Administrative: 1 year (preferred)
Work Location: In person