Your Opportunity:As a Protective Services Officer (PSO) II with Alberta Health Services (AHS) is seeking full time staff to protect the patients, staff, visitors and property of the Medicine Hat Regional Hospital and the Medicine Hat Community AHS sites. Medicine Hat is located approximately 169 km east of Lethbridge and 295 kms SE of Calgary. As a Protective Services Officer (PSO), you will make a difference at AHS by ensuring a safe and secure environment for all AHS staff, patients, and visitors. You'll discover a career that complements your lifestyle. In this role, you will have the opportunity to integrate with the clinical care team to directly improve patient & families' experiences, as well as foster an inclusive workplace that supports the health and safety of all people. You will be responsible for wayfinding, providing customer services to patients, visitors, & stakeholders, as well as general support. You will need strong interpersonal and communication skills to promote collaboration, respect, and mitigate high-stress situations. Your compassion and ability to relate to patients, visitors, and communities help de-escalate conflict and create a positive, safe, diverse, and welcoming environment for all. As a PSO, you will be a first responder to critical events within a team environment, while managing your time and setting priorities. You will be working within a hospital, out at our AHS community sites, using our Community and Rural Mobile units. CPOs documentation and reporting are a key part of this role. You will utilize the Perspective system to prepare detailed, written documentation of all security and life safety incidents. This position requires a high degree of critical thinking.Description:As a Protective Services Officer II, you will provide security and protective services for all patients, visitors, staff and AHS property including: violence monitoring, prevention and intervention; enforcement of applicable federal, provincial and municipal statutes; asset loss prevention and internal investigations; preparation of court documents and securing evidence; risk assessment and hazard identification; arrests, apprehensions and detentions of persons and first responder to critical events. You will provide support for facility departments on matters of security and safety practices, participates in reviewing and recommending policy, and fosters and maintains positive public relations through relationships with internal and external contacts.
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