Job Description

Property Client Solutions Manager
Are you a strategic, customer-focused professional with a knack for operational leadership and revenue management? We're working with a growing Canadian company that is seeking a Property Solutions Relationship Manager to lead their operations team and deliver exceptional outcomes for clients and partners alike.
This is a unique opportunity to combine operational expertise, financial acumen, and relationship management in a fast-paced, high-impact environment.
About the Role
The Property Solutions Relationship Manager is responsible for driving operational performance, revenue outcomes, and supplier management. You'll lead a team that translates client needs into tailored, cost-effective solutions while balancing customer expectations, policy budgets, and profitability. This role also oversees vendor sourcing and negotiations to ensure competitive pricing and reliable service delivery.
Key Responsibilities
Sourcing & Supplier Management
Manage preferred vendor networks to meet utilization and fulfillment targets.
Source independent housing providers and service vendors when internal capacity is limited.
Negotiate rates, terms, and service levels to ensure cost-effective solutions.
Build and maintain a diverse network of reliable vendors for scalable sourcing capacity.
Monitor vendor performance and cost competitiveness, providing actionable feedback.
Revenue & Operational Management
Analyze claims and strategically position housing and service solutions to optimize outcomes and revenue.
Oversee pricing, negotiation, and solution selection to align with client and internal objectives.
Track performance metrics (e.g., cost-to-placement ratios, time to placement, cost per claim) and identify improvement opportunities.
Collaborate with Operations and Finance to forecast and manage profitability trends.
Risk Mitigation & Compliance
Ensure the end-to-end solution process is accurate, timely, and compliant with policy coverage.
Address and resolve issues related to placements, vendors, and clients while minimizing company risk.
Maintain knowledge of applicable laws and regulations, including housing and tenancy legislation.
Develop and implement standard operating procedures for issue resolution and escalation.
Leadership & Collaboration
Lead, mentor, and develop a team of sourcing and placement specialists.
Partner with Claims, Finance, and Sales teams to deliver seamless client experiences.
Contribute to process improvement initiatives and product strategy to enhance efficiency, satisfaction, and profitability.
About You
5+ years of experience in operations, product, or account management -- ideally in insurance, property management, hospitality, or procurement.
Proven experience in revenue management, vendor sourcing, and contract negotiation.
Strong financial, analytical, and problem-solving skills; comfortable interpreting cost structures and performance metrics.
Excellent communication, leadership, and interpersonal skills.
Bachelor's degree in Business, Commerce, Operations Management, or related field (MBA an asset).
Why Join This Organization
Work in a fast-growing, purpose-driven company supporting policyholders during catastrophic events.
Opportunity to lead and develop a high-performing operations team.
Competitive total rewards, including flexible health benefits and professional development support.
Collaborative and innovative culture with a focus on operational excellence and customer satisfaction.
If you are a proactive, strategic leader who thrives on balancing operational performance with customer-centric solutions, we'd love to hear from you.

Skills Required