Job Description

Benefits:

• Hybrid Work Model
• Dental insurance
• Health insurance
• Training & development
• Competitive salary
• Paid time off
• Parental leave

Our mission at Real Property Management Service is to provide unparalleled property management solutions that save our clients time and money. We seek a highly organized, detail-oriented, and experienced Property Manager to join our dynamic team.You Have:

• A Bachelor\xe2\x80\x99s degree in Business Administration, Real Estate Management, Real Estate Studies, or a diploma in Property Administration, or a related field.
• At least 7 years of experience in a property management role, with a focus on low-rise residential properties and single-family homes.
• Strong knowledge of Canadian and Ontario leasing laws, fair housing regulations and property management best practices.
• Exceptional organizational and time-management skills.
• Strong financial acumen and experience in budget management.
• Excellent communication, negotiation, and problem-solving skills
• A proficiency in property management software, Google Workspace and experience with ERP Systems or industry specific software (including LeadSimple and AppFolio)
• A proactive attitude and are able to work independently.
• A detail-oriented work ethic with a problem-solving mindset.
• Adaptability and are able to handle multiple tasks in a fast-paced environment.
• A high level of discretion and confidentiality.
• A commitment to continuous improvement and learning.

Accountabilities & Desired Outcomes

• Managing Owners: Ensuring timely and accurate communication with property owners, achieving a NPS of 30 based on quarterly feedback surveys.
• Resolving Income Statement Questions: Providing clear and concise explanations for income statement queries, achieving a resolution rate of 80% within 4 hours of inquiry.
• Owner Happiness: Maintaining a high level of owner satisfaction, reflected in positive feedback and testimonials, with a target NPS of 30 or higher.
• Advising Clients on Portfolio Optimization: Assisting clients in optimizing their property portfolios to maximize returns, achieving an average portfolio growth rate of 20% annually.
• Validating Eligibility of Work Orders: Process work orders efficiently, meeting or exceeding Service Level Agreements (SLAs) by ensuring 100% of eligible work orders are validated within 6 hours of submission, facilitating swift resolution and tenant satisfaction.

Day-to-Day Responsibilities

• Provide timely and accurate updates to property owners regarding property status, maintenance activities, and financial performance, fostering transparency and trust.
• Address income statement inquiries promptly with clear and concise explanations, ensuring owners are informed and confident in their investment.
• Actively engage with property owners to gauge satisfaction levels, address concerns, and solicit feedback to continuously improve owner experience and happiness.
• Offer personalized advice and recommendations to clients on portfolio optimization strategies, keeping them informed of potential opportunities for maximizing returns.
• Validate work orders swiftly and accurately, according to the SLA to expedite resolution and enhance tenant satisfaction.
• Manage and resolve owner inquiries and concerns in a timely manner, demonstrating responsiveness and commitment to owner needs, adhering to SLAs.
• Monitor property portfolio performance closely and provide detailed reports to owners on occupancy rates, rent collection, expenses, and overall financial performance.
• Utilize various communication channels such as email, phone calls, and virtual meetings to keep owners informed of relevant updates, news, and industry trends.
• Continuously seek opportunities to enhance owner communication and satisfaction through process improvements, technology advancements, and training initiatives for the property management team.
• Stay updated on industry best practices and emerging technologies in property management to enhance operational efficiency.
• Efficiently manage the property management CRM inbox by promptly responding to and assigning emails.

Flexible work from home options available.

Real Property Management of Toronto