Job Description

Position DescriptionSUMMARY/PURPOSE:The Property Manager position supports and assists in the management of commercial real estate in accordance with the Management Agreements. The Property Manager is involved in all aspects of day-to-day operations of the property, including accounting, tenant relations, maintenance and repair, security, landscaping, snow removal, etc. The Property Manager handles tenant complaints and service requests, and preventative maintenance. The Property Manager assists in the preparation of the annual budget, reporting, capital planning and financial performance of the property.Ensure compliance with all Serco Canada Inc. policies and procedures, including but not limited to Code of Conduct and Ethics, Serco Management System, PDR\xe2\x80\x99s, etc.KEY RESPONSIBILITIES:

• Maintain positive tenant relationships through professional & effective responsiveness & proactive consideration of tenant issues, thereby ensuring that tenant expectations & landlord criteria are being consistently met
• Provide excellent tenant service. Respond to tenant requests/problems in a timely and courteous manner. Follow-up with the tenant to ensure satisfactory resolution of the issue. Ensure that there is 24-hour emergency coverage for the property at all times.
• Act as direct tenant liaison to ensure that all tenant construction activity & landlord work are well-coordinated, organized & proactively managed, & in fulfilment of lease obligations
• Meet with property management team, tenants, vendors, contractors & senior management as needed to review & provide support to resolve operational challenges & implement new initiatives
• Responsible for all relevant tenant communications
• Hold shared accountability for building presentation to ensure best-in-class image is upheld at all times at the complex
• Provide assistance in the fulfilment of the maintenance & upkeep of ongoing resources & financial performance
• Coordinate tenant/stakeholder meetings
• Assist in the preparation & implementation of initiatives to increase & uphold the quality & effectiveness of tenant/owner relations
• Lead & develop property management staff
• Accomplishes organization goals by accepting ownership and exploring opportunities to add value to job accomplishments.
• Manage inspection & audit process for services delivered
• Manage & report non-conformances & critical incidents

QualificationsEDUCATION /CERTIFICATIONS:

• Community college diploma or equivalent training (e.g. CPM, RPA, FMA)
• More than five years up to ten years of directly relevant Commercial Real Estate Property Management experience.
• Experience in Facilities Management
• Certified Engineering Technologist (or the equivalent)
• Ability to effectively communicate both orally and in writing with peers, managers and clients. (French is an asset)
• Strong working knowledge of MS Word, PowerPoint, Outlook, and Excel.
• Valid Class G Driver\xe2\x80\x99s License is required.
• Ability to obtain and maintain Secret Level II security clearance is required.

KNOWLEDGE

• CFM through IFMA
• CPM through Institute of Real Estate Management
• FMA Designation through BOMI
• RPA through BOMI

SKILLS

• Property management
• Regulatory compliance
• Project management
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.

Company OverviewSerco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco\xe2\x80\x99s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.To review Serco benefits please visit: . If you require an accommodation with the application process please email: or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our .Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email .Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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