Job Description

About Parkbridge Lifestyle Communities

Parkbridge Lifestyle Communities is Canada's leading developer and owner/operator of 90 residential and resort communities in six provinces from coast to coast. Parkbridge enriches the lives of Canadians by enabling couples to buy their first home sooner, seniors to downsize and enjoy a more carefree retirement, and families to vacation at RV resorts that benefit from activity programs and included amenities. An operating platform of QuadReal Property Group, Parkbridge manages and continually invests in the properties it owns and operates, creating a longstanding relationship with our customers and vibrant communities with quality amenities.





Visit www.parkbridge.com for more information.

About QuadReal Property Group

QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management are $85 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and debt in both the public and private markets. QuadReal invests directly, via programmatic partnerships and through operating platforms in which it holds an ownership interest.





QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.





QuadReal: Excellence lives here.


www.quadreal.com

Role Description

What you will be doing:

Our Property Managers are responsible for operations, staffing, budgeting, and planning at our residential lifestyle properties. They are ambassadors of the Parkbridge brand, and the heart of our communities.


The major areas of responsibilities will include customer service, creating and managing the annual operating and capital improvements budgets, personnel management, resident relations, retailer relations, community enhancement, and other related property management duties.


You will be responsible for the following communities:


Southview Village


Crestwood

What you bring to the table:

You have solid people management experience - preferably in property management, but other customer-driven experience will be considered. Hotel/Resort experience would also be considered. Ideally, you have experience dealing with seniors.




You have excellent interpersonal skills and can communicate with people at all levels. You are proficient in Word, Excel, and Outlook. You understand the financials of a business and have success in creating and managing budgets.




You work well independently and thrive on change. You enjoy the challenge of problem-solving on the fly.

What you will be doing:

Customer Relations

Train staff on how to effectively deliver exceptional customer service Build solid brand recognition for the property based on delivery of service Ensure safe and enjoyable environment for residents and employees Weekly "walk the property" tours Ensure customer complaints are dealt with quickly and in person Work with functional areas including (HR, H&S, Finance, IT, etc.). Resolve conflicts between tenants
Personnel Management

Develop & maintain property staff- oversight of 1-5 employees Build an effective team around the community staff (R&M, Admin, etc.) Hire, train and supervise staff as required Lead staff to ensure company procedures are followed Manage labour costs on schedule
Community Operations

Promote a business environment that is customer friendly Be a positive role model for staff Lead by example in a team-based work environment "Think like an investor" by promoting a work environment that reinforces operational effectiveness and operation efficiency to assure continued profitability Hire staff who will enhance the customer's experience and the positive image of the property Support management and fully implement its policies and procedures Regularly attend regional meetings Promote and maintain a positive working relationship with business partners. Screen potential tenants and prepare tenancy agreements Enforce property rules and lease terms Oversee maintenance and repairs, coordinating with maintenance staff or contractors. Respond to emergency situations
Financial

Assist in the preparation and monitoring of the annual property operations for Capex budget Ensure all financial transactions are properly recorded and tracked Ensure employee timekeeping and payroll activities are properly executed Ensure information/reports provided to management are timely, accurate and on-target Procure goods and services according to protocols established by management Implement and achieve annual business & financial plan for the community Collect and record rent payments; Enforce lease terms regarding rent payments and handle late payments
Health and Safety

Ensure all community activities are conducted in a safe and environmentally responsible manner Ensure that all community facilities are maintained in safe condition Immediately notify management when operations are unsafe and/or beyond normal repair Ensure all employees are aware of the property's safety procedures and are proficient in the use of its safety equipment
#LI-CW1


#LI-ONSITE


Note to Recruiters: QuadReal and Parkbridge do not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.





QuadReal will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.