Requisition ID: 7607
Department: Transit Services Dept.
Service: Transit Customer Syst & Planning Service
Branch: Service Planning Branch
Employment Type: 1 Full-time Temporary - Up to 1 year
Work Hours: 35.00 /hours per week
Affiliation: ATU 1760
Salary Information: $56 392,70 - $79 983,54 annually (2023 rates of pay)
Location: Transit Service, 1500 St.Laurent
City: Ottawa, ON
Job Category: Transportation
Application Close: 14/04/2023

JOB SUMMARY

The mandate of the Transit Customer Systems and Planning Service is to provide customer service, service planning, and technology and control systems support for OC Transpo, geared to providing excellence in customer service delivery to 100 million transit customers per year by means of conventional bus, para transit and rail operations. You are responsible for supporting the decision, creating process and implementing Transit projects by coordinating project functions, maintaining official business records, tracking project progress, facilitating communication among project members, coordinating testing and training, conducting research, compiling and analyzing research findings, preparing reports and responses, and planning and managing small sub-projects.

EDUCATION AND EXPERIENCE

Completion of 3 year General Arts degree or community college diploma in Administrative Studies, Economics, Business Administration, or a related field. Minimum of 3 years of work experience in performing project implementation and research tasks such as work planning and monitoring, preparing reports and presentations, conducting research, preparing, analyzing, interpreting and reporting data.

KNOWLEDGE

• Understanding of principles and techniques of project management
• General knowledge of the corporation, departmental business requirements, policies and organizational structure
• Possess understanding of research, data collection and analysis methodologies
• Advanced knowledge of Microsoft Project and SharePoint
• Knowledge of Microsoft Office, BIMS, Visio, SAP, Internet and electronic communication
• Knowledge of applicable health and safety legislation, including the rights and duties of workers

COMPETENCIES, SKILLS AND ABILITIES

• Able to work independently with minimum support/direction, and cooperatively and collaboratively with all staff as part of a team
• Possess organizational skills and flexibility to plan, initiate, organize and prioritize own work, and to deal effectively with multiple demands, conflicting priorities, pressures and deadlines
• Possess strong existing computer skills with the capacity and willingness to learn new software, research methods, and work routines quickly, under the mentorship of project lead staff
• Able to conduct research, compile/analyze issues/data, make judgments on the interpretation of data quality, make decisions, and formulate recommendations
• Able to communicate effectively, both verbally and in writing
• Able to prepare reports, presentation materials, correspondence in an organized, clear and concise manner
• Able to think analytically and concentrate/focus on accuracy and detail
• Able to demonstrate sound judgement, tact and diplomacy
• Able to respect the confidentiality/sensitivity of data/information
• Flexible and adaptable to deal with shifting priorities
• Tactful and diplomatic
• Possess a work record of good attendance and job performance
  

WHAT YOU NEED TO KNOW

• Language Requirement: English oral, reading, writing
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.
The City of Ottawa provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.
Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at 613-580-2424, extension 47411.