Job Description

Meet Benevity

Benevity's award-winning corporate purpose software empowers companies and their people to take social action on the issues and causes they care about. Through giving, volunteering, grantmaking and positive actions, we help 650+ clients (and counting!) build better cultures and engage their employees and customers to create greater social and business impact. We're also one of the first B-Corps in Canada, meaning we're as committed to purpose as we are to profits.

Benevity is seeking a Project Manager to join our Professional Services team, leading and executing implementations of Benevity products and solutions to bring our clients' social missions to life.

You enjoy variety and the challenge of managing and performing tasks on both major software implementations and ad hoc projects. As a Project Manager, you will work with Client Success Managers, Implementation Consultants and technical team members in support of implementing our products with our clients.

You will set projects up for success in collaboration with various internal stakeholders, be a key collaborator in delivering projects on time and provide our clients with an exceptional service experience. You will be responsible for managing the administrative side of our implementation pipeline, which is composed of three pillars: Project Documentation & Reporting, Communications and Administration.

You are someone who is technically-oriented with expert organizational skills, creative in solutions-oriented thinking, thrive in a fast-paced environment, and do it all with a positive, can-do attitude. An adept communicator, you can translate difficult concepts into layman's terms and act as the interpreter between technical and non-technical project stakeholders. If you like being at the centre of projects and guiding them to success with a company helping its clients to change the world, read on!

What you will do

• Responsible for implementation and overall project delivery of medium and larger client projects for new and existing Benevity clients
• Collaborate with design and technical resources to scope and deliver projects to maximize client and end user experience
• Conduct project status meetings and provide regular status reporting to clients, including risk logs for ongoing mitigation
• Develop Project Charters, Project Plans and Statements of Work to meet client requirements, providing exceptional client and value-added service
• Own and execute various key project management functions including resource management, internal/client reporting and executive communications
• As required, conduct key client meetings in person, at client sites such as project kick-off, requirements gathering sessions, status updates, etc.
• Create detailed project transition documentation leading up to client launches, preparing Relationship Management teams to support client-side administrators and end users post-launch
• Capture client business requirements for any non-standard requests, ensuring early collaboration with any other Benevity teams impacted, such as Product, Client Success, Data Compliance, etc. as required
• Set clear project expectations and timelines required to deliver the outlined scope, coordinating with internal technical and relationship teams to ensure timelines can be met
• Serve as a primary point of contact to assigned clients, communicating with clients on various project deliverables, questions and requests via email; exceptional writing skills are a must.
• Provide assistance to resolve issues that may arise during the product configuration, testing or post-launch phases that may be required immediate assistance.
• Perform quality assurance reviews on all work you do and done by technical teams.
• Lead multiple projects at once while paying strict attention to detail
• Maintain an in-depth understanding of Benevity's suite of products and services
• Contribute to the success of the Client Projects team, leading continuous improvement initiatives and providing support to team members, for example

What you bring

• Minimum of two years in a technically oriented role.
• 2-5 years in a Project Management role, preferably in a SaaS environment
• Working knowledge and experience with MS Office (Excel, Word, etc.)
• Experience with project planning software such as Microsoft Project, Smartsheet etc.
• Experience in creating workflow diagrams using Visio, Lucid chart, etc.
• Experience with internal collaboration tools such as Jira or Confluence, etc.
• Intermediate HTML knowledge is a plus
• Experience working together with cross-functional and/or remote teams to achieve common goals and client outcomes
• Excellent communication skills, responding to client requests quickly and competently, demonstrating exceptional verbal and written communication skills.
• Strong organizational and time management skills
• Strong negotiation skills, managing priorities with internal technical teams or with client-side teams to avoid scope-creep, for example.
• The ability to work independently, with little or no supervision, to complete client software configuration and training.
• Detail-oriented multi-tasking working style, managing multiple projects at once while constantly reviewing/updating priorities and paying strict attention to detail.
• Results-oriented, resourceful and proactive attitude, knowing that delivering on promises is the basis of relationship health and longevity.
• Good judgment; understanding that both the "how" and the "why" are part of solution-building and keeping the larger picture in mind when considering the path forward.
• Collaborative approach and team-player mentality, relying on other team members for assistance when needed and knowing when to ask for help. Correspondingly, providing assistance to others when needed.
• Bilingual French/English proficiency at a fluent, C-level capacity is a bonus

Discover your purpose at work

If you're a passionate problem solver and want to put your skills to use helping the world's coolest companies do more good in the world, Benevity is the place for you. You'll be part of a team with a 99% client retention rate - the highest in the SaaS space - so you can learn and grow with the best.

You'll get that competitive salary, flexible health benefits, mental health support, a generous bonus program, stock options, a hybrid office/home work environment and so much more. Plus, Benevity's very own MyGoodness program inspires our people to donate, volunteer and take action for the causes and issues they care about.

If you want meaning, purpose and growth, you belong at Benevity.

Join a company where DEIB isn't a buzzword

The diverse backgrounds, experiences, skills and passions of our people make it possible for us to keep innovating as the market leader in our space.

Diversity, Equity, Inclusion and Belonging are part of Benevity's DNA. You'll see the impact of our massive investment in DEIB daily-from our Black Employee Network making space for us to have difficult conversations to our Pride events and the exceptional diversity on our leadership and tech teams.

We strive to build a strong culture of Belonging so that every Benevity-ite feels included and can thrive as their authentic selves - in a place where everyone has an equitable opportunity to shine!

Here at Benevity, we are committed to creating a culture of belonging and that starts with a fair and accessible hiring process. Any candidates with disabilities who may require accommodations throughout the hiring or assessment process, are encouraged to reach out to .

If you want to feel seen, heard and celebrated, you belong at Benevity.