Job Description

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.
Introduction: Robertson is seeking a skilled Operations Project Manager - Health & Dental Transformation to join our client in support of an existing vacancy.
Contract Period: 11 months with potential to extend or convert
Pay Rate: Starting from $78 per hour
Location: Toronto, ON
Location Type: Hybrid
Business Hours: Monday-Friday; 9:00 AM - 5:00 PM
Job Responsibilities:

• Drive end-to-end success of operational workstreams, ensuring delivery on time, within scope, and on budget
• Partner with operations leads, cross-functional, and cross-BU teams to maintain progress and proactively resolve challenges
• Develop and maintain integrated operational roadmaps, acting as the single source of truth for status and updates
• Identify opportunities for operational efficiency within our workstream solution development and implement process improvements through the delivery roadmap
• Ensure operational workflows are documented, standardized when possible, and aligned with best practices
• Support change management and business readiness efforts for operational teams
• Identify operational risks and develop mitigation strategies; communicate with risk partners to ensure risks are understood and properly managed
• Track and communicate dependencies across teams to avoid bottlenecks and delays
• Lead operations governance forums and participate in broader governance alongside the business PM
• Provide clear, concise updates to senior operations leadership and stakeholders on operational performance, risks, and decisions
• Collaborate with Business PMO, Tech PMO and Architecture teams to ensure operational solutions are scalable and sustainable
• Validate that operational processes align with technology capabilities and regulatory standards
• Monitor budgets, forecasts, and resource allocations for operations workstreams
• Report operational performance-including financials, progress, quality, and risks-to leadership and executive sponsors
• Strong focus on process optimization and measurable outcomes
• Ability to connect operational initiatives to broader business strategy
• Skilled at building relationships across business, technology, and operations teams
• Proven ability to lead operational change and drive adoption
• Comfortable making informed decisions in complex environments
• Achieve key operational milestones within agreed timelines
• Maintain costs within approved thresholds
• Proactive identification and mitigation of operational risks
• Positive feedback on communication, governance, and transparency
• Operational processes optimized for efficiency and scalability

Experience & Qualification Requirement:

• Bachelor's degree
• Minimum 5 years of program/project management experience in operations or service delivery, preferably in health, dental, or insurance domains
• Proven track record of managing complex, multi-workstream operational programs
• Experience with process improvement methodologies (Lean, Six Sigma) and tools such as Jira and Smartsheet (Jira strongly emphasized)

Background screening is required as part of the onboarding process. The type of screening required (criminal, credit or other verifications) will vary based on the position and client requirements.
We use AI technology as part of our application review process to assist with screening and assessment. All applications are also reviewed by our recruitment team.
How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Robertson & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.
Robertson & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Robertson is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment. #LI-AP1

Skills Required