Job Description

Work Schedule Standard (Mon-Fri)
Environmental Conditions Office

Summary:
Role Overview: Serve as a crucial liaison between clients and Thermo Fisher's Pharmaceutical Development Services (PDS), ensuring seamless fulfillment of client needs and business objectives. Manage project budgets and timelines effectively.
Project Management:

• Independently manage 6-10 PDS projects from pre-formulation onwards.
• Resolve project issues and resource constraints.
• Foster positive team interactions and manage conflict.
• Standardize project reporting to clients and management.

Business Management:

• Plan, monitor, and complete activities outlined in client quotes.
• Prepare amendments for scope changes.
• Maintain client timelines and achievements.
• Contribute to monthly forecasts and revenue tracking.

Client Management:

• Manage client expectations for high satisfaction.
• Mitigate project risks and balance client/internal requirements.

People Management:

• Support onboarding and training of new team members.
• Manage Lead Administrative Coordinators and Project Coordinators.

Strategic Initiatives:

• Lead initiatives for PDS and clients.
• Collaborate with site management to optimize project portfolios.
• Explore strategies to boost department efficiency and effectiveness.

Qualifications:

• College Diploma in a related field; Bachelor's degree in Science, Pharmacy, Engineering, or Business preferred.
• Minimum 8 years industry experience; 5 years in project/client management.
• Minimum 3 years experience leading product development teams and managing direct reports.
• PMP certification advantageous.

Skills:

• Strong organizational and interpersonal skills.
• Excellent written and oral communication.
• Proficient in Microsoft Office, Smartsheets, Change Point, Salesforce, MySupply, and database management.
• Knowledge of Good Manufacturing Practices and proficiency in English.

Standards:

• Adhere to Environmental Health & Safety Policies.
• Maintain a clean and orderly workspace.
• Engage in departmental systems for smooth workflow.
• Identify areas for improvement and problem-solving.
• Understand and improve Key Performance Indicators.

Physical Requirements:

• Light physical effort; occasional equipment operation.
• Comfortable indoor environment with mild exposure to discomfort.
• Use of Personal Protective Equipment may be required.

Skills Required