Job Description

Technology Services Centre
Thunder Bay
Full-time
Permanent

Overview

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Lakehead University invites applications from dynamic, innovative, and collaborative professionals to join our team. The Project Manager, Digital Transformation, will lead the University's enterprise-wide digital initiatives. This position plays a key role in modernizing student, academic, and administrative services, serving as a catalyst for people-centered digital change. Each project is designed not only to enhance operational effectiveness but also to create a more seamless, inclusive, and empowering experience for students, faculty, and staff, reflecting the University's commitment to lifelong learning and meaningful community, ensuring projects are delivered on time, within budget, and aligned with institutional priorities.


This position reports administratively to the Director of Technical Services for day-to-day operational matters. Due to the strategic scope and impact of the initial projects, the role will also be jointly accountable to the Vice-President, Finance & Administration, and the Provost & VP Academic in its early years. This arrangement is intended to provide strong strategic alignment and cross-campus visibility and may be reviewed after the initial implementation phase.

Responsibilities

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As a senior member of the Technology Services Centre team, the Project Manager is responsible for, but not limited to, the following:

Systems Project Leadership and Delivery, leading planning, execution, and delivery of major digital transformation initiatives across academic, research, and administrative portfolios. Governance, Best Practices, and Continuous Improvement, establishing project governance, standards, and risk management practices, ensuring compliance with privacy, security, and accessibility requirements. Managing project budgets and schedules, including vendor performance and contract deliverables. Stakeholder Engagement and Collaboration, facilitating cross-functional collaboration with faculty, staff, administrators, and external partners, resolving competing priorities, and ensuring successful adoption. Business Process Optimization and Change Enablement, driving business process redesign and change management activities, including training and communications to large campus user groups. Maintaining project dashboards, benefits-realization measures, and post-implementation reviews to ensure continuous improvement. Supervising and mentoring project teams, vendors, and stakeholders in a matrix environment with a large number of contributors per initiative.

Qualifications

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Bachelor's degree in Information Systems, Computer Science, Business, or related discipline (Master's preferred: MBA, MPA, M. Info). Strong Knowledge of Project Management methodologies. PMP or PRINCE2 certification; Agile/Scrum/Waterfall, ITIL, and Prosci/ ADKAR (change management) credentials or demonstrable experience using frameworks preferred. 7-10 years of progressive experience managing and leading enterprise-level projects (ERP, SIS, HRIS, LMS, IAM, or comparable systems), preferably within the post-secondary sector. + Demonstrated success managing portfolios, vendor relationships, and cross-campus implementations. Strong interpersonal and communication skills to facilitate collaboration with technical and non-technical stakeholders.
Knowledge of FIPPA/PHIPA, NIST/CIS controls, and accessibility legislation (AODA). Exceptional communication, facilitation, and problem-solving required. Proactive leadership, resilience under pressure, and commitment to continuous learning and technological innovation.

Benefits Information
Why Lakehead
Application Deadline:
Monday, September 22, 2025 - 11:59pm
Salary:
Under Evaluation ($87,128.13 - 123,863.42)

Contact Information:
humanres@lakeheadu.ca
Reference Number:
SCHII-25-46

Application Deadline:
Monday, September 22, 2025 - 11:59pm
Salary:
Under Evaluation ($87,128.13 - 123,863.42)
Yes, eligible for benefits
Contact Information:
humanres@lakeheadu.ca
Reference Number:
SCHII-25-46