Job Description

*Accepting applicants throughout Canada as long as candidate is willing to relocate to Abbotsford, BC*

Who We Are

ServiceMaster Restore Fraser Valley provides emergency response, restoration and reconstruction services to the insurance industry, residential and commercial customers. We offer a wide range of services that remediate conditions caused by fire, flood, wind, mold, and other hazards.

What We Offer

ServiceMaster Restore fosters a culture of team work and efficiency, where the balance of hard work and fun is encouraged, and employee care is valued. We offer competitive wages and benefits which include Health, Dental, Paramedical, and an RRSP savings plan.

What We are Looking For

Get it done right, can-do attitude, win as a team. These are our Core Values. We are growing and looking for an Experienced Project Manager who embodies these values and wants to be part of our Abbotsford Production team. The ideal candidate will be well-versed in insurance practices and have several years of PM experience under their belt.

DUTIES & RESPONSIBILITIES

Reporting to the General/Operations Manager, the Project Manager (PM) will be responsible for managing all aspects of the project including obtaining quotes from sub- trades, budgets, final repair estimates, obtaining building permits, construction schedules and emergency management. The PM will work with in-house technicians and external sub-trades to ensure project restoration is executed in a timely and efficient manner while maintaining integrity of estimate and Client Service Level Agreements. The PM will work closely with the organization to ensure feasibility and costing of projects are within company targets.

Project Management

• Attending various sites and prepare detailed scopes and estimates for insurance & non-insurance jobs received
• Respond immediately to emergency insurance and non-insurance claims for losses and determine the cause of losses
• Conduct research and gain a thorough understanding of requirements for restoration projects, and execute work as per the Service Level Agreement
• Confirm deductibles with the client and obtain payment prior to starting repairs
• Manage all components of projects while ensuring customer satisfaction through a timely restoration processes
• Monitor and coordinate project activities with the insured individuals, clients, sub-trades and other consultants
• Coordinate the daily activities of all project staff, construction trades and sub-contractors, and utilize corrective action steps to keep the project on time and within target gross margin
• Assist in the resolution of change requests, unforeseen incidents/additional work and/or other issues
• Ongoing monitoring of progress and costs on jobs, and provide regular progress reporting to clients
• Review construction plans for compliance with all applicable codes, permit issuance and permit fees, regulations and ordinances that govern certain bodies of work, ie. plumbing, mechanical, electrical, structural, etc.
• Perform periodic site inspections of projects both prior to, during, and upon completion of restoration to determine compliance with approved estimates
• Coordinate the permit process by reviewing permit applications, and received permits for accuracy
• Prepare and maintain timely and accurate documentation, reports and other materials
• Track and review sub-trade quotes, estimates, changes and requests for payment

General

• Attend scheduled production meetings
• Participate in 'on-call' rotations
• Mediate and resolve disputes and code issues
• Ensure compliance with health and safety and reporting requirements
• Ensure high standards of workmanship and efficiency
• Establish positive rapport with clients when possible
• Conduct all work in accordance with company safety policies
• Adherence to all company workplace policies
• Attend courses and seminars as required by management
• Obtain certifications as required by management
• Perform other duties as may be required

Qualifications

• Ability to read blueprints, schematics, field drawings and plans
• A solid understanding of all construction trades and construction techniques
• Results-oriented with the ability to interpret and effectively manage multiple and competing priorities and time lines
• Strong management, delegation, planning and leadership skills
• Highly effective negotiation, diplomatic and conflict resolutions skills
• Flexibility to adjust to shifting priorities and deadlines
• Demonstrated ability to exercise necessary cost control measures.
• Effective communication skills both written and verbal
• Ability to engage clients and deliver excellent service
• Thorough decision making skills
• Highly organized, strong attention to detail and ability to multi-task
• Flexible, adaptable and able to work effectively in a variety of settings
• Operates with honesty and integrity with a genuine desire to make valuable contributions to the team
• Team player that fosters team-based learning
• Works well independently and in a team environment

Educational Requirements

Education/Certification/Training preferred:

• Completion of a Construction, Building Technology Diploma or Engineering Degree
• Technical Diploma Professional Engineer, C.E.T., Gold Seal Constructor or PMP
• IICRC Certifications are considered an asset

Work Experience Requirements

Minimum three (3) years of work experience in insurance restoration and/or construction estimating/project management.

Competencies

• Accountability - sets standards of performance for self; assumes responsibility and accountability for successfully completing tasks; encourages others to take responsibility.
• Adaptability - treats new situations or changes as an opportunity for growth; focuses on the benefits of change; speaks positively about the change; modifies behaviour effectively and tries new approach without resistance.
• Builds Trust and Respect - treats people with dignity, respect, and fairness; listens to others and considers opinions and ideas; shares thoughts, feelings, and rationale for decisions made, operates with integrity.
• Customer Focus - effectively meets the needs of our customers; both internal and external, builds proactive relationships, takes responsibility for customer satisfaction.
• Manages Work - manages one's time and resources to ensure work is completed effectively and efficiently; effectively allocates own time to completing tasks, while leveraging available resources; stays focused and prevents distractions from work completion.
• Problem Solving - develops solutions for work issues by examining root cause of issues, identifying cause and effect, and identifying potential solutions.
• Quality Standards - sets standards for excellence in work and procedures to achieve high quality, productivity, and efficiencies; checks processes and tasks to ensure high quality output; takes corrective action to correct problems or notifies others of quality issues.
• Safety Awareness - identifies safety issues/problems and informs the appropriate individual when issues arise; reports unsafe working conditions; makes recommendations for correcting safety and security concerns.
• Teamwork - contributes to building a positive team environment; supports successes, recognizes accomplishments; provides feedback; exhibits openness to others perspectives; balances responsibilities.

Working Conditions

The majority of time will be split between site and office environments. The position can occasionally expect to handle tools and heavy equipment. Working outside of normal hours might be occasionally required to deal with emergencies and/or work on-call shifts.

We believe that everyone has the right to a healthy and safe work environment. ServiceMaster Restore of Fraser Valley has a ZERO tolerance policy for bullying and harassment.