Job Description

Intelcom | Dragonfly
With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada's leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.

A Strategic Role at the Heart of Logistics
Key Responsibilities
Planning & DeploymentLead the operational design and physical requirements of new projects Adapt and improve national solutions design to regional specific operations Plan and coordinate deployment across stations, ensuring timelines and resource alignment Provide key operational updates to the Project Management Office (PMO).


Stakeholder AlignmentMobilize and align cross-functional teams: multi-levels operation leaders, SOP Specialists, CI team, Engineers, Trainers, etc. Coordinate execution of pilots and national rollouts, ensuring each location is prepared

Monitoring & SupportTrack execution of project tasks and resolve field blockers Monitor progress using KPIs, R&R charts, and follow-up actions Ensure supporting documents (WIs, SOPs) are validated and available before deployment Provide post-deployment follow-up and continuous operational support

Required SkillsExceptional coordination abilities to mobilize cross-functional teams Strong understanding of operational workflows and change management principles Problem-solving and decision-making abilities Excellent communication and facilitation skills to engage diverse stakeholders Ability to perform under pressure and adapt in a fast-paced environment Highly organized, detail-oriented, and solution-driven Autonomous leadership with the ability to influence without direct authority

QualificationsBachelor's degree in Operations management, Industrial Engineering, Business Administration, or a related field PMP, Lean Six Sigma, or Agile certification is a strong asset 5+ years of experience in operations, project management, or process improvement within a logistics, supply chain, or manufacturing environment Proven track record of leading cross-functional projects from design to execution Experience managing deployments across multiple sites or regions Proficiency in project management tools (e.g., Asana, Smartsheet, MS Project) Strong command of data analysis tools (Excel, Power BI, or equivalent) Familiarity with SOP/WI documentation and operational KPIs

Why Join Us?
At Intelcom | Dragonfly, you'll thrive in a flexible and stimulating environment, surrounded by passionate talent. You'll also enjoy a wide range of benefits:On-site gym with a personal trainer Employer-provided lunch of your choice Comprehensive group insurance Group RRSP plan Wellness days Partial reimbursement for public transportation Employee Assistance Program

...and much more.

Diversity & Inclusion
At Intelcom | Dragonfly, we move forward guided by strong values: collaboration, innovation, excellence, and responsibility.
We embrace diversity, ensure equity, and foster a true sense of belonging.
Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.