Job Description

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Job Category: Project Management
Division & Section: Technology Services, Technology Services Delivery
Work Location: Metro Hall, 55 John Street, Toronto
Job Type & Duration: Full-time, Temporary, 12 months
Salary: $89,871.60 $105,578.20, Wage Grade 6.5, TM2014
Shift Information: Monday to Friday, 35 hours per week
Affiliation: Non-Union
Number of Positions Open: 1
Posting Period: 22-Aug-2022 to 05-Sep-2022
Job Summary
Reporting to the Manager, ESD Management Services you will provide support, planning, coordination, and advice to the Technology Services Delivery management team and staff to contribute to the delivery of various Technology Services initiatives.
You will use your experience in coordination, communications, management reporting, service management, procurement, customer service, and business process improvement to support initiatives such as the 2022 Municipal Election and Return to Office as well as various procurement/license/service management initiatives.

Major Responsibilities:

• Implements detailed plans and recommends policies/procedures regarding program specific requirements.
• Conducts research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
• Supervises the day-to-day operation of all assigned staff including the scheduling, assigning, and reviewing of work. Authorizes and coordinates vacation and overtime requests. Monitors and evaluates staff performance, hears grievances, and recommends disciplinary action when necessary.
• Drafts project documentation such as risk/issue management plans/logs, business requirements, project charters, procurement documents, cost tracking, project schedules, communication management plans, reports and presentations.
• Provides direction and guidance to project teams. Coordinates, in working with divisional and client staff, project activities, communication, administration, planning, writing, and monitoring.
• Prepares business cases, feasibility (including economic, organizational, operational, technical impact) studies, project charters/plans, business/functional/technical requirements, design documents, training strategies/plans and user documentation.
• Prepares reports for the Unit Manager, Project Managers and Section Director making recommendations on project decisions, budgets, staffing levels and resource allocation.
• Prepares and monitors project budgets, taking action on issue and risk management pertaining to project expenditures.
• Develops and maintains project schedules using project management systems (such as Microsoft Project, Microsoft Enterprise Project Management, etc.).
• Documents meeting minutes and distributes project communications.
• Implements and maintains project management processes such as issue management, project change management and risk management.
• Facilitates collection of business requirements and builds consensus amongst clients on accomplishment of deliverables.
• Liaises and co-ordinates with internal and external groups on accomplishment of deliverables.
• Assists with the evaluation, selection and recommendation of technical solutions and professional services and manages vendors and contractors in the overall solution delivery process.
• Prepares various formal contractual documents such as Request for Information/ Proposal/Quotation (RFI/P/Q), Statement Of Work (SOW), Memoranda Of Understanding (MOU) and Service Level Agreements (SLA).
• Recruits project delivery staff and/or coordinates recruitment activities for projects.

Key Qualifications

• Post-secondary program related to Business, IT Management, and/or other related program and/or combination of education and experience

• Experience leading and coordinating operational teams to deliver outcomes

• Experience developing action plans, resource plans, schedules, requirements, procurement documents (RFX, NCP, etc.) and options analysis

• Considerable experience using the Office Suite (e.g. Outlook, Excel, SharePoint, PowerPoint, Project)

• Experience reviewing, assessing, using, and maintaining data to produce management reports using both Excel and PowerPoint.

• Excellent interpersonal and customer service skills with the ability to communicate effectively using clear business language

• Ability to work with competing priorities and meet deadlines

• Experience facilitating group discussions and building stakeholder relationships

• Experience supervising staff, assigning work, monitoring performance and motivating teams in a matrix-based work environment.

• Familiarity with government legislation in the area of Occupational Health and Safety

Notes:

• Willing to travel to project location site for meetings.
• Ability to work with competing demands, prioritize and meet deadlines. Strong analytical, problem solving, facilitation and interpersonal skills.
• Ability to establish and maintain effective working relationships with internal and external clients and vendors.
• Strong communication and presentation skills.
• Ability to work effectively as an individual and with a group of multidisciplinary staff in a project team setting.
• Ability to work with competing demands, prioritize and meet deadlines.

Note: All City of Toronto employees are required to be fully vaccinated as a condition of hire in accordance with the City's Mandatory Vaccination Policy. Candidates will be required to show proof of vaccination during the recruitment process.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.