Job Description

We're looking for a proactive and highly organized Project & Customer Success Coordinator to support our executive team of CEO, CTO, and VP of Product-in keeping priorities aligned, initiatives on track, and communication clear across the organization. In addition to coordinating internal operations, this role will also manage and enhance our customer relationships, ensuring a seamless and satisfying experience for our clients.This hybrid position is ideal for someone who enjoys balancing strategic coordination with hands-on customer engagement, thrives in a fast-paced environment, and excels at keeping people and projects moving forward.

Key Responsibilities

Support the CEO, CTO, and VP of Product with scheduling, meeting preparation, and follow-ups. Ensure alignment on goals, timelines, and priorities across leadership. Track key action items and ensure deadlines are met.

Project & Operations Support

Help manage internal projects, workflows, and communications between departments. Organize and maintain internal documentation, tools, and task-tracking systems. Anticipate roadblocks and proactively surface updates or risks.

Customer Coordination

Serve as a liaison between leadership and customers for high-touch communications. Support client onboarding, feedback loops, and follow-ups on deliverables. Help resolve customer issues by collaborating with product and technical teams.

Qualifications

3-5+ years of experience in a similar role (Project Coordinator, EA, Customer Success, etc.) Strong communication skills, both written and verbal Proven ability to manage multiple high-priority tasks and stakeholders Experience working directly with executive teams or cross-functional leadership Highly organized and tech-savvy (familiarity with tools like Confluence, Pipedrive, Slack, or similar) Comfortable in dynamic, fast-paced startup or growth-stage environments Professional, resourceful, and calm under pressure

Nice to Have

Previous experience in a B2B SaaS or tech company Familiarity with CRM tools and customer engagement platforms Project management certification or training (PMP, CAPM, etc.)

Why Join Us?

Work directly with visionary leaders on meaningful initiatives Be at the center of a growing, mission-driven organization Have a voice in shaping processes and culture Room to grow into a leadership or strategic role
Job Types: Full-time, Permanent

Pay: $50,747.62-$69,420.00 per year

Benefits:

Dental care On-site parking
Work Location: In person

Expected start date: 2025-08-01