Job Description

Company
ICE Western started back in 1991 in Calgary, Alberta. We manufacture a highly complex Custom HVAC units for commercial and industrial market, worldwide. Over the years, sales have increased dramatically and now ICE Western has a state of the art industrial manufacturing facility located on 5 acres in South Foothills Industrial Park Calgary Alberta. In May 2016, we added an extra 40,000 square feet addition to our existing facility, allowing us to address the demand for our products. We are a rapidly growing organization with over 100 employees. ICE Western is committed to provide service, safety as well as innovation of our products. The president of ICE Western is involved in the business daily, to explore other business opportunities worldwide, while the economic situation in Alberta is gloomed.
We offer competitive wages, benefits, training, education allowance, free parking. Please apply.

The successful candidate will possess the following skill set:

• Ability to work alongside the Sales Engineers and Designers in obtaining accurate information from customer request.
• Basic knowledge of HVAC and schematics.
• Assisting the sales team with accurate take offs.
• Ability to manage projects & project files from beginning to end.
• Ability to completely assess tender documents and Mechanical take-offs
• Ensuring submittals are sent on a timely manner
• Ensuring all questions from clients are being answered and communicated with various departments
• Handling multiple projects simultaneously

Qualifications:

• 3-5 years’ experience in customer support & customer service.
• Proven ability to manage projects from first inception to final shipment, controlling all aspects of the project from submittal drawings through to final as built documentation control.
• Proficiency in Microsoft operating systems and applications.
• Strong organizational skills, adaptability and communication skills.

Duties and Responsibilities:

• Use word processing, spreadsheet, database or presentation software to prepare reports, memos, letters and other documents
• Assist sales in drafting correspondence and reports
• Schedule appointments and meetings using electronic calendar systems
• Support the document control as required.
• Transcribe material from handwritten notes or digital dictation
• Assisting Design/Drafting Department
• Work closely with lead designer on daily tasks.
• Records management, filing, project documents and other office duties
• Other duties and responsibilities as required

Benefits:

• Health and Dental Coverage
• Vision Coverage
• RRSP program
• Long Term and Short-Term Disability Program
• Paid Vacation
• Employee assistance program

Acknowledgement of job description: I have read and understand the job description regarding my employment with ICE Western Sales Ltd.
Company COVID-19 Compliance
ICE Western is taking action to contain COVID-19. We are fulfilling our general obligation or duty to ensure that the health and safety of every person employed in the company is protected while they are working. ICE promotes regular and thorough hand washing, put sanitizing hand rub dispensers in prominent places around the workplace and provide access to places where staff, contractors, and customers can wash their hands with soap and water. Also, we keep the workplace clean and hygienic, promote good respiratory cleanliness and comply with Alberta Health Services’ guidelines to keep our employees safe during COVID-19 pandemic.