Job Description

The role of a Project Coordinator is to help both internal and external customers reduce the time taken to implement projects. This includes setting and managing client expectations, developing a detailed project plan, defining the scope of the project, understanding project risks, and aligning team members to specific tasks.

A Project Coordinator also handles concerns, complaints, or other issues. Their job is to help ensure customer satisfaction both internal and external. The Project Coordinator also helps promote continued customer interest in the company's products or services. The Project Coordinator will work closely with our Account Managers and Design team, as well as other stakeholders, to ensure a project moves smoothly from point A to point Z.

Core Competencies:

Ability to work cohesively in a team-oriented environment Learn to identify customer needs or desires to recommend the appropriate product or service Learn the software systems used by the company to be able to communicate effectively with incoming inquiries Be able to process orders, forms, applications, or requests Communication skills like a pleasant demeanor and ability to work with multiple personalities Attention to detail to be able to provide written communication to customers that is free of spelling or grammatical errors Patience to be able to stay calm in an intense environment Ability to multi-task since some tasks will require communication with multiple customers at one time Strong organizational skills to be able to keep up with various customer needs and conduct follow-ups in a timely manner Adaptability and flexibility to deal with different customers and needs in a short period of time
Responsibilities:

Establish and maintain processes for managing scope during the project lifecycle, setting quality and performance standards and assessing risks Assign and monitor resources to ensure project efficiency and maximize deliverables Keep a record of incoming inquiries to be able to reference later Provide feedback to other departments to help improve sales, marketing, and business processes Develop a good understanding about the products we supply to be able to answer any questions from customers, both internally and externally Report project outcomes and/or risks to the appropriate management channels and escalate issues, as necessary, according to project work plan Creating internal communication document (New Development Opportunity form) based on the information rec'd - if the request is missing information, request it and/or call for clarity. Do not let it sit there Maintain the electronic files, documentation, and databases Updating / correcting / maintaining information - changes, revisions, requests, etc. Ensure accuracy of data, data entry, ship to locations and information flow - updating / correcting / maintaining info Ensure the end user (internal/external) customers are provided updated and accurate information Work with colleagues when necessary to resolve customer complaints by providing solutions, in a timely manner to ensure the customer is satisfied The PL is the internal voice for Internal (Sales) and External customers Track timelines, deliverables, see the request through the entire system Create advanced shipping notices (ASN) Other Duties as assigned
Requirements

Professional certification and education in Project Management preferred Project Management and Customer Service experience Strong attention to deadlines Proven success working with all levels of management Knowledge of basic blueprints Computer skills in all Microsoft products ERP System experience Monday.com project management software an asset or experience with other project management software
Job Type: Full-time

Pay: $65,000.00-$75,000.00 per year

Work Location: In person