Job Description

HM Note: This hybrid contract role is three (3) days in office. Candidate resumes must include first and last name, email and telephone contact information.

Description

Background Information

The Project Control Officers are critical for the successful rollout of the REACT applications to support Panorama access for approximately 14,000 users across 3,000 organizations. This role will help ensure that the project meets business objectives within aggressive timelines by supporting select operational project tasks.

Must haves:

2+ years of experience in project coordination and operational support Good working knowledge of stakeholder support and relationship management Experience supporting onboarding processes Experience supporting the development of project documentation

Responsibilities:

Support onboarding processes and business operations, including:

Assist client organizations to fulfill onboarding requirements including agreements support, technical configuration and end-user onboarding. Coordinate communication and scheduling of onboarding activities between client organizations and internal support partners. Maintain operational documents and resources.

Support the delivery of project deliverables, including:

Monitoring project deliverables and communicating progress and escalating challenges to partners. Support development of project documentation, including issues and action items logs, change and procurement requests, reports and presentations. Raise and manage change requests and tickets.

Desired Skills:

Experience supporting client agreements is an asset. Understanding of ticket request management is an asset Understanding of Identification, Authentication and Authorization (IAA) concepts is an asset

Required Skills:

Good working knowledge of stakeholder relationship management Experience supporting onboarding processes Experience supporting the development of project documentation

Evaluation Criteria:

Project Coordination. 15 Points Client/stakeholder support and relationship management. 30 Points Client onboarding and agreements management. 40 Points Project documentation and reporting. 15 Points

Total evaluation criteria: 100 Points

Deliverables

Deliverables Include but not limited to:

Project and Operations Coordination: Support communications and scheduling of onboarding activities amongst client organizations and internal support partners Client Support: Develop and maintain relationships with key partners to deliver ONE ID services. Address and/or triage issues on behalf of product Subject Matter Expert(SME). Client Onboarding: Provide end-to-end support for the onboarding process, including client engagement, agreements support, technical configuration, and user onboarding. Reporting: Monitor, document, and communicate project deliverables and/or challenges to partners

Knowledge Transfer Details:

The resource will ensure full knowledge transfer is provided to the Ontario Health team before end of engagement. Some of this might occur at the end of the engagement but will also be shared as information is obtained/consolidated. Key deliverables will be shared with team. The resource must provide all related documentation as part of knowledge transfer protocol. Documents will be reviewed by the appropriate leads and signed off by manager/director. The resource will work collaboratively with the Ontario Health team throughout the assignment and ensure key deliverables, milestones, and documentation are shared. A walkthrough of any demos, development, etc. will be required before the end of the engagement.

Must Haves:

2+ years experience Client onboarding and agreements management. 2+ years Client/stakeholder support and relationship management. 2+ years experience in Project Coordination. * 2+ years experience in Project documentation and reporting.