Job Description

Company Overview

Gateway Holistic Care Group provides compassionate, specialized support for individuals with autism and developmental disabilities. We offer boutique respite homes, transitional programs, and supported living environments across Alberta, Northwest Territories, and Nunavut, focusing on promoting independence, easing caregiver stress, and building meaningful community connections.

Mission

To help our service users thrive mentally, socially, and physically while ensuring a dignified quality of life.

Vision

To deliver person-centered programs that promote healthy living, emotional wellness, and complete well-being.

Core Values

Respect - Honoring identity, voice, and rights Trust - Building dependable, transparent relationships Security - Ensuring physical, emotional, and psychological safety Integrity - Acting with honesty and accountability Cultural Competence - Embracing diversity and inclusive care Empathy - Responding with compassion and understanding

The Program Supervisor is responsible for client care, staff supervision, and service quality across these programs. This is a client-facing role that works closely with the Office Supervisor to ensure administrative support aligns with program operations and compliance requirements. The Program Supervisor also collaborates with the Family & Practice Supervisor (FPS) to ensure smooth communication between clients, families, and external agencies.

Job Summary

The Program Supervisor provides leadership and oversight to Team Leads and frontline staff, ensuring high-quality care and seamless program operations. This role involves supervising multiple programs, coordinating client care, monitoring compliance, and developing staff to maintain excellence in service delivery.


The Program Supervisor reports directly to the Operations Manager, collaboration with the Office Supervisor, and works with Team Leads, frontline staff, and external partners to ensure client well-being, behavioral support, and program effectiveness.

Key Responsibilities

Program Management & Oversight

Oversee daily operations of the Respite, Child & Youth, and Adult Supported Living Programs. Ensure programs run efficiently, providing high-quality client care and structured routines. Support Team Leads in executing individualized service plans (ISPs) for clients. Monitor program capacity, resource allocation, and occupancy levels. Work with the Operations Manager to identify areas for program development and growth Work with FSCD and PDD caseworkers to ensure compliance with funding agreements and client needs. Provide direct support to clients, ensuring daily care needs, safety, and engagement. Monitor client progress, behavioral needs, and care plans, making adjustments as required. Collaborate with the Family & Practice Supervisor to align client goals with family expectations. Ensure smooth communication between staff, clients, and external professionals. Work with FSCD and PDD caseworkers to ensure compliance with funding agreements and client needs. Facilitate onboarding and orientation for new clients, ensuring they feel supported and informed. May be required to attend external meetings with funding bodies, social workers, and community partners to advocate for client needs.

Collaboration with the Office Supervisor & Family & Practice Supervisor

Work closely with the Office Supervisor to ensure program documentation, scheduling, and compliance tracking are efficiently managed. Ensure program staff have access to HR systems, scheduling tools, and digital records managed by the Office Supervisor. Ensure new staff receive comprehensive training, ongoing professional development, and complete mandatory training relevant to their roles. Collaborate with the Family & Practice Supervisor to align service plans with family expectations and funding requirements.

Staff Supervision & Leadership

Directly supervise Team Leads across all programs, providing mentorship, coaching, and performance management. Oversee staffing levels, schedules, and staffing coverage for 24/7 operations. Ensure new staff training, ongoing professional development, and compliance with mandatory training. Conduct team meetings, staff check-ins, and performance evaluations. Support Team Leads in addressing staff concerns, scheduling issues, and conflict resolution.

Compliance & Accreditation

Ensure all programs meet CARF accreditation and provincial disability service regulations. Support Team Leads in following proper documentation procedures, incident reporting, and risk management protocols. Conduct internal audits and quality assurance reviews. Stay updated on industry best practices and provincial regulations.

Crisis Management & On-Call Support

Serve as the primary on-call contact for escalations and crisis situations. Implement de-escalation techniques and emergency response protocols. Ensure all incident reports, behavioral concerns, and crisis interventions are properly documented and reviewed.

Budgeting & Resource Management

Monitor program budgets to ensure cost-effective operations. Approve staffing expenses, client activity costs, and program resources within budget guidelines. Identify funding opportunities and program enhancements to improve services.

Qualifications & Skills

Education: Diploma or degree in social work, disability studies, psychology, or a related field (required). Experience: Minimum 3 years in program supervision, disability services, or a leadership role in client care. In-depth knowledge of CARF accreditation standards, FSCD, and PDD funding requirements. First Aid/CPR (required or willing to obtain). Demonstrated experience in developing and delivering staff training programs. Non-Violent Crisis Intervention (preferred). Valid Class 5 driver's license and ability to transport clients (preferred). Skills: Strong leadership, communication, and organizational abilities. Ability to oversee multiple programs and teams while ensuring compliance. Experience with CARF accreditation, FSCD, and PDD funding requirements. Calm under pressure, with strong crisis intervention and problem-solving skills.

Company Overview

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