Job Description

JOB POSTING

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Men's Services Department

Night Link (Winter Response)

Program Supervisor

Full-Time, Contract

Contract Length: 4 months (December 2025- March 2026)

1 Position

Wage- $27.16 Per Hour

Posting #MS0613

POSITION SUMMARY:

Mission Services is seeking a dedicated and compassionate Program Supervisor to support the daily operations of our Night Link Winter Response Program- which provides coordinated access services and support to individuals experiencing homelessness. This role ensures the smooth functioning of the program while promoting a safe, inclusive, and supportive environment for both clients and staff.


Under the direction of the Manager of Early Intervention, the Program Supervisor will oversee operational activities, provide on-the-floor support, ensure adherence to organizational policies, and help coordinate access to vital community resources.

KEY RESPONSIBILITES:

Support the Manager of Early Intervention in overseeing the day-to-day operation of Night Link in accordance with organizational policies, procedures, and service standards. Ensure all administrative processes are completed accurately and timely, including incident reports, taxi logs, bus ticket tracking, and supply inventory management. Assist in the management of staff scheduling to ensure adequate coverage for all shifts. Serve as theprimary on-call contact during assigned periods to provide support for staff in urgent or emergency situations, including offering guidance for crisis management, addressing unexpected absences. Maintain accurate and confidential client records; ensure all documentation meets quality assurance standards. Provide direct, on-the-floor support to clients, assisting staff in delivering client-centered and trauma-informed services. Support staff in responding to crises, including de-escalation and coordination with emergency services (police, fire, EMS) as needed. Facilitate connections to community resources, services, and supports, including healthcare, housing, harm reduction, and mental health services. Uphold a welcoming, respectful, and non-judgmental environment for individuals with diverse needs and backgrounds. Provide leadership and guidance to front-line staff; act as the primary support during program hours in the absence of the Manager. Monitor staff attendance, conduct, and performance; provide feedback as needed and escalate concerns to the Program Manager as appropriate. Foster a collaborative, respectful team culture that prioritizes the well-being and safety of clients and staff. Collaborate with internal departments (e.g., security, facilities, women's services) to ensure seamless service delivery. Ensure the site is safe and operational, maintaining sufficient inventory of supplies such as harm reduction materials, food, and clothing donations. Promote and model safe work practices in accordance with Mission Services' health and safety policies; identify and report hazards and incidents to management.

QUALIFICATIONS:

Minimum post-secondary diploma or degree in the human or social services sector, or equivalent experience Preference for one to two (1-2) years of related experience in a management role; a combination of education and experience may be considered Experience supporting marginalized populations and individuals experiencing homelessness Demonstrated understanding of issues relevant to a housing focused services including knowledge of social assistance and other community resources Ability to enhance the program and build professional relationships with staff and other community agencies Confident decision maker with excellent organizational, supervisory and interpersonal skills. Ability to work under pressure and in crisis situations. Ability to work as part of a team and act as a motivator for staff Proficiency in typing, Microsoft, Excel, Excellent general computer skills. Committed to upholding the organization's mission, values and standards

HOURS OF WORK:

37.5 hours per week Evenings 3:30 PM- 11:30 PM Able to participate in part of an on-call rotation

REQUIREMENTS:

Police Vulnerable Sector Check Two-Step Tuberculosis Skin Test

COMPENSATION:

Hourly wage starts at $27.16 per hour
To ensure that Mission Services follows a fair, consistent recruitment and selection process, candidates may be selected for interview once the posting closes as per the date noted in this posting

At Mission Services of Hamilton, we value diversity in our employees and we work from an anti-racism/anti-oppression framework and strive for equity and inclusion.

We strive to foster an organization that reflects the diversity of the community we serve and welcome applications from all qualified candidates. We encourage applications from individuals from underserved and underrepresented cultural and racial communities, from First Nations Inuit and Metis communities, Two-Spirit, LGBTQIA+ communities, and people living with disabilities, and those with lived experience of homelessness, mental health difficulties and addictions.

Mission Services is also committed to developing an inclusive, barrier-free selection process and work environment. We thank all applicants, however, only those candidates selected for an interview will be contacted. If contacted, please advise us if you require any accommodation measures to ensure you will be interviewed in a fair and equitable manner. Information received relating to accommodation requests will be treated with confidentiality.



Evenings 3:30 PM- 11:30 PM

37.5 hours per week